Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
The Residences at Mandarin Oriental
Mandarin Oriental has experienced exponential growth in the development of The Residences at Mandarin Oriental, in combination with hotels, to form complex mixed-use projects. Integral to the growth of the Mandarin Oriental footprint, Residences are a new paradigm, and as such require focused operational expertise. In addition to the goal of delivering superior experiences and services to Residences owners, Mandarin Oriental is focused not only on the management of the Residences common areas to the very high standards our residents have become accustomed, but to continually improving our relationship with Residence owners over the long term.
Duties and Responsibilities
Implement and follow up MOHG IT related policies and procedures
Follow up and control IT&T routine checklists
Ensure ALL guest bedrooms have working HSIA and IRES Systemse
Assist hotel guests with the HSIA and IRES Systems
Attend daily operational meetings
Ensure ALL Conference and Meetings are set up if requested for all IT & T needs including Audio & Visual systems
Assist hotel colleagues with day to day issues
Take active role and assist for IT Project
Proactively prevent issues before they occur (Put procedures in place)
As and when required, take support calls out of hours
Escalate issues to the Area Director of IT
Support IT Compliance and take the necessary actions
Take active role for PCI & GDPR Compliance
Experienced in Hotel IT Management at least for 2 years
Knowledge on PMS, POS, IRES, HSIA, Networking, Wifi, Security and Virtual Environment
Technical knowledge on Audio Visual systemse.
English and Turkish communication skills both written and spoken.
Prioritization skills necessary to meet deadlines
Strong problem solving skills
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