It is the primary responsibility of the Executive Host to assist in maintaining the property’s casino customer base while expediting processes to ensure excellent customer service. The Executive Host will use appropriate judgment to execute casino customer requests. All duties are to be performed in accordance with MGM Resorts International Marketing polices practices and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Evaluate customers’ casino activity to provide corresponding incentives and may have authorization to approve minimum amount of comps and allowances (i.e. room, food, beverage, event tickets, promo chips, free play, airfare or discounts).
Assist in maintaining and developing property’s customer base through meeting and interacting with customers.
Ensure customers from assigned regions are greeted upon check‐in & check‐out, and provides personalized service throughout their stay to the satisfaction of the customer.
Process customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
If authorized, grant marker authorization limits to qualifying customers.
Attend special event functions when appropriate to promote marketing efforts and greet customers.
Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
Resolve customer disputes and complaints to the satisfaction of the customer and the company.
Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions.
Perform other job related duties as assigned.
Bachelor’s degree or equivalent experience.
One (1) year of prior relevant experience.
Ability to communicate effectively in the language for the assigned region:
Far East Marketing – Mandarin and/or Cantonese etc.
Japan Marketing – Japanese
Latin America Marketing – Spanish and/or Portuguese etc.
Korea Marketing – Korean
India Marketing – Gujarati, Gujarati, Urdu and/or Hindi etc.
Europe/Middle East Marketing – French, Italian, Arabic, Farsi, German, and/or Turkish, etc.
Proof of eligibility to work in the country located.
Two (2) years hotel operations, casino marketing, VIP services or table games.
Previous experience working in a similar resort setting.
CERTIFICATIONS, LICENSES, REGISTRATIONS:
Gaming license/registration as required by jurisdiction(s)
KNOWLEDGE, SKILLS, AND ABILITIES:
Able to work in the fast pace environment.
Able to work as a team with co‐workers.
Demonstrates excellent customer service skills.
Demonstrates savvy interpersonal skills to effectively communicate with all business contacts.
Shows flexibility in working a variety of shifts including weekends and holidays.
Demonstrates and maintains a professional, neat and well‐groomed appearance adhering to MGM Resorts International Marketing standards.
Able to travel domestically or internationally if necessary to meet existing customer base.
Must be able to communicate effectively in English, in both written and oral forms.
Regular scheduled hours: Work Days and Work Hours vary by business demands.
Other – Must be flexible if needed for occasional work outside of normal business hours.
- This is not intended to include every duty or responsibility of the job nor is it intended to be an all‐inclusive list of the skills and abilities required to do this job.
This position may require strenuous physical activities and exposure to pipe, cigar and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends and holidays may also be required.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please click the following link: http://www.mgmresortscareers.com/careers/contact‐us,aspx
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