People Advisor

You will join the People Advisory team early on as we prepare to go live with the new HR service delivery model, processes and technology. In this time, you will be spending your time on implementation related activities such as administrative support, technology and process testing, language translation verification, creating local SOP’s, training logistics, etc. Once the People Hub is fully operational, your role as a People Advisor will be to solve the HR-related queries of our employees and managers and make sure their interaction with HR results in a great experience.

For this you will:

• Own to resolution people’s inquiries about HR policies and procedures, like compensation, benefits, performance management, leave, payroll and HR applications, and other matters related to the employee lifecycle
• Respond to our employees and managers through a variety of channels (HR case management, phone, email, live chat)
• Guide employees and managers in using self-service in Workday and other HR systems, to facilitate technology adoption
• Promote the usage of the employee HR Portal by providing guidance on HR knowledge content, such as global & local HR policies, How-To, etc.
• Manage HR data quality and perform transactions in Workday and other HR applications
• Work together with People Partners and functional specialists to solve complex queries
• Prepare and handle HR documentation
• Coordinate and administer onboarding and offboarding processes
• Support improvement activities to simplify and standardize the HR processes
• Deliver on high employee satisfaction, accuracy and timeliness

Saying that you should be customer-oriented is an understatement: we need you to be passionate about employee experience! You have high energy and drive and efficiently manage resolution of every employee query.

As for the skillset and experience, we are looking for:

• One-two years’ experience in an HR role; you could also have several years’ experience in a customer-facing service role and an interest in pursuing a career in HR
• Fluent in English
• Strong communication and problem-solving skills, ability to manage conflict, and attention to detail
• A drive to identify needs, investigate options, seek solutions and partner with other HR colleagues to resolve issues
• Ability to take initiative, manage multiple priorities and work in a fast-paced environment
• Closure orientation
• Low tolerance for delays and deviations
• Ability to work in virtual teams
• Knowledge of local legal labour regulations.
• A degree in Human Resources or similar and knowledge of HR concepts are a strong plus
• Experience working with HR systems, preferably Workday, would be an asset.

You have been reading so far, we’re are glad to see you are interested. If you could see yourself in this role and are keen to be part of the journey to establish a world-class People Advisory function at Maersk, we look forward to hearing from you!