About the role
Location: Turkey – Istanbul
Hours: Full-time
Type of Contract: Temporary
Borealis Turkey is looking for a Customer Service Representative!
Do you have a passion for helping out customer in various industries? Are you a team player, problem solver and do you feel empowered by managing your own customer service desk? Do you have experience in Customer Service, Export or Import? Then this role is for you! We offer a 1-year assignment that could be your door opener for a career in Borealis, a leading provider of innovative solutions in the fields of polyolefins
The Customer Service Representative is a primary link to our customers and facilitates customer satisfaction by building and maintaining a strong relationship with our customers. CSR facilitates Sales fulfilment and coordinates a broad portfolio of processes with customers, logistics service providers, business units, supply chain functions and shared services to drive operational excellence from business preparation until the money is in the bank.
Contribution:
- Day to day interface to customer in order to address customer´s supply and service needs
- Order creation, delivery creation, transport booking in co-operation with our forwarders, invoicing Applicable export and import activities.
- Follow up of payment behaviour of the customer to ensure on-time-payment
- Supply timely and accurate response to any customer requests
- First contact for issues, defects and complaints – respond to customer complaints
- Capture customer insights and stay closely aligned with Sales and other internal and external stakeholders
- Contribute to continuous improvements to our systems, processes and to specific customer related supply chain issues.
About you
- University degree in business / commercial or relevant departments in Customer Service
- Fluent written and verbal command of English and Turkish
- Maritime logistics
- Order Management knowledge
- Basic knowledge of Finance
- SAP, Excel and remote communication tools
Behaviour:
- Communication skills, good cultural awareness
- Self-organisation & time management skills
- Pro-active and Results driven
- Accurate / Attention to detail
- Stress resistant / resilient
- Open to teamwork and co-operation
About Borealis and our offer
We are here for you! If you have any questions, please contact Daniar Ramankulov, [email protected]. Please note that applications via e-mail will not be accepted since we are serious about protection of your personal data, so thank you for applying online.
We reserve the right to close this vacancy for further applications when we have received sufficient applications that meet the advertised requirements and will contact you as soon as screening is closed.
We go beyond boundaries. Together.
Borealis only accepts candidate resumes from recruiters or recruiting agencies if they have been explicitly commissioned by Borealis for a specific recruitment and if the data is provided to us in line with the General Data Protection Regulation. Borealis will not accept or pay fees for candidate resumes of any form or kind that were sent unsolicited to either HR or directly to our hiring managers.
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