Responsibilities Customer Care (CC)
•Coordinate and/or enter orders coming in via fax, e-mail or telephone from customers and sales representatives according to specific requirements, including consignment orders, free of charge deliveries etc.
•Manage actions with regards to orders placed by customers and / or sales representatives.
•Monitor the delivery process (e.g. Distribution Center and/or carrier), follow up and take actions to ensure customer expectations are met. Arrange special deliveries on request.
•Ensure correct and timely invoicing, follow up on obtaining purchase order references from customers when applicable.
•Handle service complaints from customers and/or sales representatives.
•Handle requests for returns and/or credits after obtaining appropriate authorization according to company policy.
•Address issues in the returns process with freight forwarder, warehouse, sales representative and /or customer.
•Respond to enquiries from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability, warranty requests in close collaboration with Sales, Operations, Demand Planning, Quality and Finance departments.
•Responsible to follow up on the Field inventory checks by the sales representatives within agreed timeframes.
•Report on backorders, Field Inventory and operational key metrics.
•Actively support the Value Improvement Programs by contributing to departmental projects
Experience and Skills:
•Language skills – English at very high level
•3-5 years working experience CC ideally in health care sector
•Knowledge of SAP or other major ERP systems
•MS office/Excel proficiency
•Ability to handle exceptions and non-standard orders
•Ability to work with third party supplier
•Business process knowledge in an international environment
•Capability to work and be compliant in a regulated, quality system driven environment
Personal skills:
•Ability to build strong relationships with customers, sales and other internal departments, ability to network and influence others
•Collaborative working style, commitment and customer orientation
•Analytical with a problem-solving mind set, resourceful
•Fast learner and analytical mindset, good time management, high degree of self-organization, structured working method
About Us:
As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.
Boston Scientific is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran
Does this sound like you? Are you looking to join an exciting opportunity? Then do not hesitate to apply now!
Job Segment: Customer Service Representative, Medical, Warehouse, ERP, Customer Service, Healthcare, Manufacturing, Technology
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