Billing Services Operations Expert


Join our journey as we connect for a better future. Ready?
We are looking for a Billing Services Operations Expert


Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.


  • Operation and management of Vodafone collection system
  • Running and managing the legal tracking system
  • Managing the invoicing infrastructure
  • Dunning operation and management
  • MIS (Financial) reporting operation and management

Your place in the team

  • Ensures successful operation, coordination and inter-domain alignment of billing services operation team.
  • Provides expert level technical support for predicting, diagnosing, reproducing and billing services operation service issues
  • As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of end to end service performance and the processes supporting the product/service.
  • Provides recommendations to improve and address/lead critical issues and root cause analysis by coordinating other related service domains
  • Actively contributes to the troubleshooting, dimensioning and performance tuning of billing services products. Performs necessary infrastructure deployment / maintenance activities and migrations.
  • Identifies dimensioning, performance and integration issues and proposes optimal solutions.
  • Collaborates across product owners/vendors and related stakeholders to come up with a compelling solution.
  • Provides expert level technical guidance and recommendations to other team members by means of coordinating and tracking related tasks.
  • Works as on-call support representative of the team to provide 7*24 support according to a predefined shift plan.
  • Makes capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.
  • Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.
  • Provides standardization / automation of technical processes.
  • Deploys new products and services.
  • Creates and manages performance tuning of applications to meet business needs and agreed SLAs.
  • Reports to stakeholders on product performance and supplier/partner performance.
  • Leads and actively takes place in internal and external audits related with common standards and regulatory obligations. Ensures compliance of Billing Services Systems with related standards.
  • Prepares high availability, disaster recovery and site redundancy plans, keeps them updated and performs tests when requested.
  • Contributes preparation of Billing Services Operations budget according to requirements for run, grow and transform scenarios.

We are looking for you if you have

  • Bachelor’s degree from Computer Science, Electronics / Telecommunications and other related fields.
  • Significant experience in IT and Telco infrastructure, billing services, invoicing and collections products and services for postpaid and convergent structures
  • High level of expertise in service incident handling, troubleshooting and root cause analysis.
  • Experience of handling high frequency streaming data for real time analysis and reporting.
  • Good knowledge of statistical Analysis (distribution analysis, correlation, variance)
  • Good command of English.
  • Good understanding of multi-discipline telecommunications big picture.
  • Significant experience in using SQL , PL/SQL .
  • Significant experience in UNIX and shell scripting.
  • Significant knowledge of Oracle database administration.
  • Ability to use analytics, network security, network monitoring and administration software programs.
  • Ability to work in flexible work hours under pressure and tight deadlines.
  • Having strong coordination, analytical and communication skills.
  • Experience in benchmarking and budgeting.
  • Strong solution design and solution architecture skills.

Get to know us

If you want to know more about us and what we do, then visit our website:

Diversity and Inclusion

At Vodafone, we embrace and welcome everyone. We believe that we can operate more successfully and effectively with diverse teams. And we can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can create a better future for our employees, our partners, the communities we work in and our customers.

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