Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
Mandarin Oriental, Bodrum
A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.
Duties and Responsibilities
Attend to guest’s requests and complaints.
Investigate glitches and incidents, address to the department concerned, see that corrective actions are taken and respond to guest with an appropriate explanation and apology.
Co-ordinate with Guest Services on VIP arrivals, walk-ins, groups and guests with special requests, relocating guests during full house situations.
Co-ordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition.
Co-ordinate with Housekeeping and Food and Beverage on any special requests for VIPs.
Inspect VIP arrival rooms with appropriate amenities set up.
Ensure effective communication via daily briefings and weekly updates within the department.
Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible.
Requirements
Mandatory
Minimum of 2 years Front Office Management experience in a luxury operation.
Excellent written and verbal communication skills in the English and Turkish language.
Ability to multi-task.
Strong problem solving skills.
Computer knowledge which is not limited to: Excel, Word, Power Point.
Desirable
Multi-lingual.
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