Overview:
You will focus on:
To be successful in this role, you possess:
Required:
Device Specifications:
Upwork has partnered with a US-Based Multinational technology company focused on enabling digital transformation for the era of an intelligent cloud and an intelligent edge.
Our client empowers every person and organization to achieve more and to continue that mission they need a self-driven Turkish Speaking M365 Administrator to provide solutions to O365 related tickets.
This is a terrific opportunity for professionals who are seeking long-term work with a great team! You get to work remotely (from your home office), flexible schedule/shifts, and more. If you are an Independent contractor or looking for a more flexible way to work full-time, we want to talk to you!
Responsibilities:
You will focus on:
- Providing solutions to IT tickets, which come in through emails, chat, phone calls, and formal requests using M365 troubleshooting tools.
- Administration, support and configuration of MS Office M365 for Turkish clients.
- Troubleshoot M365 Related issues for Exchange Online, Share point Online, Azure among other products.
- The IT ticket needs will vary depending upon the request; they typically include questions surrounding knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set.
- Communicate your daily working hours through sharing your calendar with the client.
Qualifications:
To be successful in this role, you possess:
- Excellent troubleshooting skills; Level II or above technical support experience.
- Experience with M365 troubleshooting tools.
- Must have experience in an M365 Administrator role.
- Expert experience with Exchange Online.
- Expert experience with SharePoint Online.
- Expert experience with Azure Active Directory and networking.
- Basic knowledge on PowerShell (basic commands/scripting).
- Managing and troubleshooting Skype for Business Online, Teams, and OneDrive.
- Experience with DirectSyn (AD Connect) setup and configuration.
- Experience with DNS including setup.
- Knowledge on ADFS.
- Ability to deploy apps to the M365 environment.
- Ability to build competency in team to deliver customer requirements.
Required:
- Excellent and professional Turkish speaking and chat skills.
- Strong command of the English language.
- Experience communicating with email, chat, and phone.
- A remote work environment conducive to the job
- Be available to start immediately is preferred.
Device Specifications:
- PC or Laptop that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools
- Windows 10 Pro (latest updates installed)
- Minimum of 8 GB Ram (16 is recommended)
- Core i3 processor (i5 is recommended)
- Minimum of 256GB Hard disk (256 SSD is recommended)
- LAN (local access network) required; For security requirements, freelancers will not connect to the provided systems and tools using WiFi.
- A minimum of 10 Mbps Internet connection with equal download & upload speed (20 Mbps is recommended)
- No 3rd-party antivirus software installed
- Microphone/headset with background noise canceling
- Webcam, preferably compatible with Windows Hello Technology
Benefits: Work with a multinational technology company Join an incredible team that nurtures your strengths and creativity. Long term opportunity. Flexible shifts. Work from home/anywhere.
Apply Now
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