REPORTS TO: Manager, Youth Programs (Education, Settlement and Leadership)
SALARY: $46,410
CLOSING DATE: June 14, 2021
START DATE: ASAP
Position Summary
The Youth Case Worker (Settlement) is responsible for connecting and engaging with newcomer
youth: Permanent Residents and Convention Refugees. The YCW will be responsible for the provision
of direct and indirect services with the ultimate goal of supporting each client’s successful integration
into Canadian society. This will be accomplished through identifying and outreaching for youth in
schools and in the community. New clients will be supported with an Intake and Needs Assessment,
followed by the co-creation of goals and a Settlement plan. YCW will manage a caseload of 30-40
youth, follow up on settlement goals through 1 on 1s, facilitate internal/external referrals and
coordinate programs that speak to the community’s needs. The outcomes of the program include:
increased knowledge of Canada/Canadian systems, improved language & employability skills and
increase in social capital through engagement in programs and civic leadership.
Main Tasks & Responsibilities
Program Coordination
Support program staff in supervising programs and facilitating where necessary
Develop and facilitate group programs and workshops for newcomer youth
Develop work plans and logic models with an understanding of the barriers youth face and their
changing needs
Work closely with the Youth Outreach Worker and Program & Volunteer Coordinator to develop
strategies for maintaining and improving FYI’s outreach and community engagement strategies
Case Management
Work collaboratively with all program staff to develop effective service delivery plans that
ensure that youth have access to programs, services and opportunities
Support internal and external referral processes for clients
Manage a caseload of 30-40 active youth clients and provide periodic one-on-one sessions that
focus on developing and achieving clients’ settlement goals
Administrative Duties
Collect the necessary documentation required in serving newcomer clients
Maintain comprehensive client files and case notes utilizing FYI’s database system, tools and
procedures
Support training and on-boarding of program support staff
Provide periodic reporting updates to manager in Progress Update meetings and Monthly
Reports
Document work with youth and partners using organizational database
Support the evaluation of the program by conducting interviews, focus groups, surveys, and
other data collection methods as needed
Other administrative duties as required
Required Experience (2 years minimum):Education:
The minimum level of education is a community college diploma in human services and social studies
related education (social work, volunteer engagement, community work, International development,
etc).
Skills, Knowledge, & Experience:
Preference for candidates who are fluent in one (or more) of the following: Spanish, Tagalog,
Portuguese, Somali, Arabic, Turkish, Vietnamese
Coordinating services in community centres and/or in different program spaces
Developing and maintaining organizational partnerships
Case Management and overseeing a client caseload
Coordinating programs around Settlement, Education and Civic Leadership
Organizational development work, particularly with young people in a non-profit context
Working from an outcome-based/evidence-based programming model
Demonstrated ability to work in culturally diverse communities, with a particular understanding
of the challenges facing youth from economically and culturally marginalized communities
Understanding of community based, youth-led and youth-serving work, common models of
service provision, and functions of nonprofit organizational structures
Core Competencies:
Demonstrated ability to work independently with minimal supervision
Initiative and commitment to continuous learning
Established a high degree of good judgment, professional manner, empathy, and strong
understanding and application of principles
Acceptance and use of constructive criticism for personal and professional growth
Ability to work cooperatively with other professionals and community
Capacity to work positively in a team environment
Expected Job Outcomes
The position has an overall impact on accomplishing FYI’s mission to support Black, racialized,
and newcomer youth in York South-Weston as they prepare for the future with the resources and
mentorship they need to thrive. FYI’s six areas of focus are: Educational attainment, Workplace
Readiness, Youth Justice, Newcomer Settlement, Civic Leadership, and Advocacy.
Physical Requirements
None
Equipment Used
Experience and knowledge of using regular office equipment including computers,
photocopiers, printers, projector, fax, etc.
Working Relationship
Works under the supervision of the Manager, Youth Programs
Will work with and support colleagues, including placement students, to complete tasks.
The position interacts with staff, supervisors, managers, volunteers of FYI, the general public,
partner organizations, corporate partners, and other organizations.
Working Condition
Hours of work: Works regular hours from 10:00AM – 6:30PM with some requirement to work
extended hours and weekends.
Location: Works from FYI, 1652 Keele Street, and may be required to work from other locations
based on funders or programs changing requirements.
How to Apply
Applications are being reviewed on a rolling basis so we encourage you to apply early.
Please send your cover letter, resume, and three references in Word or PDF format by 11:59PM on
Monday, June 14, 2021 by email with the subject line Youth Case Worker (Settlement) to
For Youth Initiative is committed to employment equity initiatives. We encourage residents of
York- South Weston and surrounding communities and members of youth, ethno-racial,
aboriginal, immigrant, francophone, refugee, LGBTQI+ and disabled community groups to
apply and self-identify.
If accommodation is required during the hiring process, please advise at the time of
application or contact the HR Manager. If you are selected, you will receive the HR
Manager’s contact info.
NO PHONE CALLS PLEASE
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