Join us and be a part of this exciting opportunity!
Our purpose is to create the most positive impact in our country and ecosystem by enabling commerce, empowered by technology! We are a Tech company – Technology is the driver, ecommerce is the outcome.
We were established in 2010 to provide a seamless e-commerce experience to our customers and vendors. In ten years, we became the largest e-commerce company in Turkey, as well as one of the leading global platforms.
Our culture is at the core of everything we do. Focused on results, keeping our customers first, we always work for better and always test, iterate and improve. We learn from our mistakes, direct and open feedback is at the core of our culture.
We are scaling fast and profitably, expanding into international markets. If you want to learn, grow and deliver, if you are results-oriented, love teamwork, appreciate open communication, learning and iteration, and making decisions with data, Come, join our tribe!
Trendyol Go is the local services arm of Trendyol Group. As part of Trendyol’s vision to fulfill all the daily needs of our users, Trendyol Go connects local merchants, couriers and Trendyol users. Connection is seamlessly made in real time to deliver anything in 30 minutes. Through our on-demand solution, we are able to extend our offering to include food and fresh grocery. We take great pride in empowering local commerce powered by our technology and last mile delivery network.
YOUR PROFILE
- Minimum 3 years of relevant work experience in workforce management and monitoring,
- Bachelor’s or Master’s Degree preferably in quantitative fields,
- Strong analytical and problem-solving skills,
- Data-driven decision making,
- Ability to extract actionable insights via data and clearly present to relevant stakeholders,
- Knowledge in contact center KPIs and SQL,
- Strong interpersonal skills working with multiple stakeholders.
YOUR CHALLENGE
- Develop deep expertise in on demand delivery and workforce management in this industry,
- Determine optimum HC planning and scheduling strategy for contact center operations,
- Perform KPI analyses to come up with actionable insights to improve efficiency of operations,
- Own all contact center KPI dashboards and develop new dashboards/reports as needed,
- Daily monitoring and analysis of operations’ performance.
WHAT’S IN IT FOR YOU?
- Opportunity to take responsibility from day one, improve your skills and learn continuously
- Open communication, teamwork, and strong company culture
- Strong focus on talent, not titles!
- Chance to shape the future of e-commerce and experience agility at its best!
- Being part of our cross-functional, diverse, and dynamic team.
The personal data you submit will be processed in accordance with our privacy policy.
Want to join us? Happy to receive your online application!
İşe alım sürecinin takibi adına başvuru esnasında bu ilanı nerede (vacanciesinturkey.com) gördüğünüzü niyet mektunuzda belirtmenizi rica ederiz
To help us track our recruitment effort, please indicate in your cover letter where (vacanciesinturkey.com) you saw this job posting.