Staff Relations Senior Manager – Regional Staff Relations Lead

Career Category

Human Resources

Job Description

The Regional Staff Relations Lead is responsible for HR investigations and Staff Relations work and initiatives in Canada, Latin America and the Middle East countries in Amgen’s Europe, Latin America, Middle East, Africa and Canada (“ELMAC”) region. The Regional Staff Relations Lead also will collaborate closely with regional HR leaders, country HR Business Partners, and other HR Centers of Excellence to educate managers and staff on Amgen HR policies and investigations processes. This role may be based in the U.S. or in a country within the ELMAC region.

The Regional Staff Relations Lead reports to the Director Staff Relations and is a leader on Amgen’s Staff Relations team. Staff Relations is a specialized HR function that partners closely with managers, Compliance, Legal, and stakeholders in HR to protect Amgen values, investigate potential violations of HR policies, provide practical advice and guidance on coaching staff and managers, and to advise on performance and behaviors management, involuntary terminations, and workplace accommodations.

Key Responsibilities:
Serve as primary escalation point for business leaders and HR partners on HR investigations in the region.

Conduct and/or direct thorough, timely, and impartial internal HR investigations in Canada, Latin America and the Middle East countries in the ELMAC region involving staff members at all levels of the organization.

Identify relevant investigation issues; plan, schedule, and conduct effective interviews; effectively assess witness credibility; and gather and analyze evidence and Amgen policies to make well-reasoned conclusions.

Draft well-written investigation plans, summaries, and other investigation records.

Provide investigation updates and findings to HR colleagues, business leaders, and other internal partners and stakeholders in a clear, concise manner.

As needed, source and use third-party investigators and/or translators to assist in the completion of timely and objective investigations.

Maintain confidentiality and sensitivity to all issues, and conduct investigations objectively.

Maintain metrics of all investigations conducted in the region; identify trends based on the data; and present on metrics and trends to partners and leaders.

Identify and implement continuous improvement opportunities and best practice for internal HR investigation processes

Serve as a resource for employee relations matters to HR partners in the region.

Act as an expert in the region on best practices in the staff relations space, maintaining strong consistency and connectivity with the Global Staff Relations team.

Partner with regional/local HR, Compliance, and Learning & Development to create and deliver training on key HR policies and on reporting suspected violations of policies

Support the evolution of employee relations capabilities across the region; act as an expert, trainer, and mentor on effective HR investigations

Basic Qualifications

Doctorate degree and 2 years of Investigations experience

OR

Master’s degree and 4 years of Investigations experience

OR

Bachelor’s degree and 6 years of Investigations experience

OR

Associate’s degree and 10 years of Investigations experience

OR

High school diploma / GED and 12 years of Investigations experience

Fluent oral and written English communication skills

Preferred Qualifications

Experience conducting HR investigations

Experience working and/or living in Europe, Latin America, Middle East, Africa and/or Canada

Fluent in a language spoken in the ELMAC region (e.g., Spanish, Turkish, Arabic)

Employee relations or employment law experience

In-depth knowledge of applicable employment laws, regulations, and business practices related to the field of HR

Demonstrated ability to learn and fairly apply company policy, investigation procedures, and regulatory guidelines within scope of duties

Ability to spot potential HR, Compliance, and Legal issues when presented with complex fact patterns, and to escalate accordingly

Strong analytical, problem solving, collaboration, and project management skills

Ability to manage multiple cases and projects, and to prioritize effectively – oriented on results

Demonstrated ability to exercise sound judgment and work independently

Excellent written and oral communication and presentation skills

Experience managing difficult conversations and interactions, and conducting non-confrontational interviews

Experience working across different countries and cultures, with a commitment to educating oneself on cultural norms and varying laws

Exceptional integrity and demonstrated ability to maintain confidential information

Experience using interpreters and translation services to complete investigations

Enthusiastic teammate with a passion for diversity, inclusion, and belonging, and a commitment to creating a positive work environment

Ability to establish and maintain strong partnerships with other HR and business functions

Ability to interact with all levels of staff, including executives

Demonstrated customer service/client orientation

Experience working in an environment with unions and/or works council

Proficiency in Microsoft Office suite, collaboration tools such as Microsoft Teams and WebEx, Workday, and case management systems (e.g., EthicsPoint)

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