Senior Trust & Safety Analyst

Sr. Trust & Safety Analyst

OkCupid is the only dating app that connects people over what really matters—and it works! Odds are a person you know has met someone on OkCupid (seriously, just ask around). Joining the OkCupid team means getting to help millions of people around the world connect every day.

Our mission is to provide world class service to users and build trusted connections safely and confidently. We’re looking for a motivated, highly experienced Trust and Safety Analyst to join our diverse Trust and Safety team in a fully remote position. This person will play a critical part defending our users from harm and to help maintain OkCupid’s commitment to being a trusted and safe community for everyone.

As a Sr. Trust & Safety Analyst, you will play a key role in defining the guidelines, protocols and enforcement of our policies, removing harmful content and actors from our platform who violate the community guidelines. You will also ensure that you will review user reports on scams, bullying and harassment, fraud and scams and take proper actions on these reports.

What You’ll Do:
Work in a queue-based environment and ensure that all operational metrics are being met for the health of the queue.

Review content including profiles, photos, Videos and messages and action on them.

Detect and remove users violating our Terms of Service from the site

Handle critical reports about sensitive topics that require tact, attention to detail in a timely manner

Work closely with the moderation team as well as Legal, Billing, and Customer Support

Help escalate issues to legal and other XFN partners.

Build and maintain insights and recommendations to the product team to improve customer experience on our platform.

Communicate seamlessly with with internal and external teams through Slack and email

Assist with special projects as needed

What We’re Looking For:
3+ years experience with online moderation and/or digital fraud prevention

Experience troubleshooting complicated scenarios

Strong pattern recognition and research skills; excellent attention to detail

Familiarity with current Trust & Safety concepts and concerns, including but not limited to privacy issues, account take-overs, hate speech, bullying, doxxing, and more

Excellent logic based judgement, including knowing when to escalate and how to prioritize

Exceptional written and verbal communication skills

Deep understanding of internet norms and interactions, power dynamics, and consent

Sensitivity to a diverse and global user base

An understanding of intersectionality and how bias can affect decisions

A passion to help people and help people and nurture a healthy community

An unflagging sense of ethics & integrity, and a proven passion for helping people

Familiarity with KPI and productivity metrics

The ability to work reliably and independently from home – previous remote work experience strongly preferred

Experience handling high-risk, challenging content (imagery and text)

Nice to haves:
Fluency in a second language (especially Hindi, Bengali, Hebrew, Tagalog, Mandarin, Indonesian, Malay, Arabic, Turkish)

Strong cultural and linguistic understanding of India, specifically Delhi, Bangalore, or Mumbai areas

Prior experience working with legal teams, law enforcement, or crisis helplines

Prior experience in Customer Support

Familiarity with OkCupid and/or other dating apps

What’s in it for you?

  • Competitive salary and full benefits, including Medical, Dental, Vision, and 401k
  • Workstation and tools of your choice
  • Paid attendance to conferences
  • Complimentary catered lunch and an endless supply of snacks & drinks (in-office)
  • Monthly snack boxes (remote)
  • Company funded happy hours/events
  • Discounted fitness membership with ClassPass
  • Generous maternity and/or paternity leave and contributions towards fertility preservation
  • A team full of incredibly curious and friendly people

OkCupid is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.

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