Sales Operations Specialist

Business Intelligence/Financial and Sales Performance Reporting:

  • Execute order booking and forecasting
  • Execute revenue forecasting, accruals, deferrals

• Management of Rebecca data entry and accuracy • Preparations of Country/Regional TSPRs and MBRs

  • Supporting pipeline management
  • Run sales efficiency actions
Quote to Bill/Quote to Order:

  • acts as focal point for quotation and order requests, taking responsibility to get this done within customer agreed KPI’s (Key Performance Indicators)

• Acts as operational owner of quote to order cycle, using general + customer specific instructions and guidelines (price book, process, customer labelling etc.) • Responsible for quote entry into Quotation tools and follow up status through whole Quote To Order chain

  • Acts on operational issues and queries coming from Order to Bill (OTB) process
  • Supports improvement projects cooperating with senior account associate in countries to improve the Quote To Order process, aim for Operational Excellence

Performance Monitoring and Compensation
• Execute target setting process • Run tasks around EGoals

  • Review and approve commission statements and payouts
  • Run ad hoc simulations
  • Seek necessary approvals as per SIP (sales incentive plan) and SOA (schedule of authority)
Customer Support and Engagement:

  • Engages with customer remotely for Quote To Order transactional / operational daily regular activities
  • works with billing and accounts receivable teams to resolve invoice, credit notes and payment issues in addition to reply customer billing/invoice quires
  • owns disconnection process performance by handling and following up disconnection requests coming from customers till closure / customer feedback

about you

  • Understanding customer (internal and external) challenges and needs
  • Ability to identify problems and work to resolution as required
  • Ability to engage with internal staff as required
  • Industrial engineering or equivalent engineering degree, science degree preferably with an MBA
  • Excellent knowledge of all office tools
  • Languages: English and Turkish fluently (French asset)
  • No experience needed, new graduates welcome

additional information

  • Clear & proactive internal and external customer communication
  • Able to deal with dual reporting lines and virtual teams
  • Fast learning and self-motivated
  • Being able to function well under stress
  • Ability to manage many tasks at the same time
  • Proactive behavior

department

Sales & Mktg – Indirect & MEA

contract

Regular

Apply Now
To help us track our recruitment effort, please indicate your cover/motivation letter where (vacanciesinturkey.com) you saw this job posting.

Leave a Comment