The Process & Knowledge Analyst is responsible for gathering and documenting requirements for new/revised processes developed by the Global HR Operations. This will include documentation for the process, creating knowledge articles, and ensuring comprehensive testing. This role will have accountability for ensuring that proposed solutions meet business strategies while effectively integrating with other HR functional partners.
Responsibilities:
Requirements
Focuses and ensures business strategies are attained through delivery of proposed solutions
Translate business requirements into technical requirements
Leverage appropriate technology and tools to ensure knowledge content is configured, targeted and delivered to relevant audiences through D Tools HR
Process
Gathers and documents requirements for new or revised Domestic or International processes developed by Global HR Operations
Create/manage stories for existing processes
Create and maintain knowledge submissions from multiple sources
Create knowledge content and process requirements in partnership with clients
Partner with subject matter expert through the knowledge development lifecycle to assess, develop, deliver, and maintain new and existing knowledge content
Ability to manage daily processes and support
Project Management
Leverages the full infrastructure for Global HR Operations to expand and maintain integration and platform neutrality
Perform system & regression testing
Ensures effective governance & stakeholder management is in place
Assist with the creation of training materials for new or updated applications as needed
Experience troubleshooting issues
Leadership
Integrates effectively with other HR functional partners for supporting and/or leading on-time and on-budget delivery
Scope includes U.S. and International process integration
Assist in the development of processes and solutions that further Global HR Operations strategies
Communicate effectively with various stakeholders: Client Services, internal partners and external vendors
Understand support priorities for existing applications as well as responding to client inquiries
Basic Qualifications:
High initiative, self-managing
Excellent interpersonal communication and presentation skills (both verbal and written)
Ability to communicate technical information and ideas clearly and concisely to non-technical people
Ability to build reports or tell a story from raw data; analytical mindset
Ability to translate user needs into requirements
Experience working with partners from all levels of an organization
Experience writing and proofreading using a style guide
Experience with development, build and deployment processes
Experience with SAP
Preferred Qualifications:
High initiative, self-managing
Excellent interpersonal communication and presentation skills (both verbal and written)
Ability to communicate technical information and ideas clearly and concisely to non-technical people
Ability to build reports or tell a story from raw data; analytical mindset
Ability to translate user needs into requirements
Experience working with partners from all levels of an organization
Experience writing and proofreading using a style guide
Experience with development, build and deployment processes
Experience with SAP
Knowledge of the entire Software Development Lifecycle including QA
Experience in developing enterprise software systems
Experience with Service Now
Experience with Workday
Walt Disney International experience
Consultation skills
Negotiation and influencing skills
Experience with troubleshooting, including required communication/client support
Written language skills in a second language (Traditional Chinese, Simplified Chinese, Japanese, Russian, or Turkish preferred)
Required Education
Bachelor’s degree in an HR, Business or Technology related field or equivalent work experience
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