Serving as a vital member of Valor’s school operations team, the Office & Operations Coordinator will work to provide responsive, service-oriented support for scholars, families, visitors, and staff. This individual will be the face of the school and will play a critical role in supporting a joyful, positive, nurturing, and customer-friendly school culture.
The Office & Operations Coordinator will truly own the front office – both the physical space and the important function it plays in a high-performing school. Responsibilities will include data management, scholar enrollment and registration, management of cumulative files, maintenance of attendance records and improvement plans, and a wide variety of other tasks as assigned.
A career pathway is in place for the office and operations coordinator to grow within the operations team. The school operations team at Valor manages systems ranging from facilities to technology, scholar information, finance, HR, transportation, and food service. Given the breadth of these functions, the ideal candidate for this role is someone who is open to continuous learning and thrives in a fast-paced, often unpredictable environment.
KEY RESPONSIBILITIES
Scholar Information
Maintain daily scholar attendance across multiple information systems
Coordinate several levels of interventions for families of students struggling to maintain strong attendance records
Ensure compliance of scholar data and cumulative files/records
Partner with the student recruitment team to ensure that scholar information is collected and flows into our data systems
Process all of the necessary student forms and paperwork dropped off in the front office
Assist families with troubleshooting login issues to academic and behavior data platforms that they can monitor from home
Communications
Serve as the true face of the school, greeting and assisting families and visitors as they arrive
Coordinate mailings, automated phone calls, and other messages
Perform clerical communication duties such as answering phone line, distributing messages, and processing mail
Maintain student-facing communication systems such as digital signage and the bell schedule
School Operations
Manage collections of payments for meals, supplies, AP exams, and other activities
Administer basic first-aid, distribute medication, and maintain student injury reports
Prepare testing materials and spaces for major exams such as benchmarks, state testing, the ACT, and AP exams
Co-Coordinate school events and special projects with the rest of the operations team
CRITICAL EXPERIENCE AND QUALIFICATIONS
At Valor, we believe diversity is what makes us strong and we are committed to building a team of educators with diverse backgrounds and qualifications. We value and celebrate the unique strengths every educator brings to our growing organization. If this role speaks to you, we encourage you to apply, even if you don’t believe you check all the boxes.
Bachelor’s degree
Fluency in Spanish, Arabic, and/or Kurdish is strongly preferred
2+ years of professional work experience in project/systems management and in a customer-facing role
Experience working in schools or in another capacity that involves working with students and families
Friendly demeanor with a knack for building and maintaining relationships
Experience working with a diverse population of adults and children
Excellent oral and written communication skills
Detail-oriented and extremely organized
Proficiency with technology and a willingness to learn new systems
Comfortable with ambiguity and the dynamic nature of a start-up school environment
Strong work ethic and a determination to help students succeed
INTERVIEW PROCESS
Our hiring process is both an opportunity for us to determine whether you are a good fit for Valor and an opportunity for you to decide whether Valor is the right fit for you. Here is what you can expect in the process for this role:
Resume Review
Phone Interview with Valor’s Talent Team
Virtual Performance Task
Interview with Valor School Leaders
Reference Checks
Offer Extension
WHO WE ARE
Valor Collegiate Academies is a high-performing charter school network with a mission to empower our diverse community to live inspired and purposeful lives. Our scholars will graduate with academic skills, social-emotional skills, and positive character strengths that rival the outcomes of the best schools in the world.
At Valor, we believe that we can have the greatest impact on our community by committing to 4 key organizational anchors:
Top 1% Academics: We are passionate about meeting every scholar where they are – whether that is behind or above grade level – and supporting them to grow and excel. We define Top 1% Academics to mean that we strive to consistently be in the top 5% in the State of TN for both academic achievement and growth. All three Valor schools were recognized as Tennessee Reward Schools in the 2018-2019 school year.
Powered by Compass: We believe that in order to live inspired and purposeful lives we must focus on comprehensive human development. The Valor Compass, our nationally recognized comprehensive human development program, is designed to help scholars develop sharp minds as they strengthen their big hearts.
Thrive in a Diverse World: Valor was founded upon the belief that having a truly diverse community of families and learners in a thoughtfully designed model allows for everyone to have a higher quality and more meaningful experience. Our scholars and staff members come from various walks of life, racial and ethnic backgrounds, and home lives from within Davidson County.
Built to Last: We believe that being built-to-last means having strong, long-term operational infrastructure. This is largely driven in part by having talented people and keeping that talent at Valor. We believe in making the work we do sustainable, by providing our faculty with high-quality coaching, development, and support.
COMPENSATION
We offer a competitive salary that is determined based on experience.
We participate in Metro Nashville Public Schools’ retirement and benefits plan.
COMMITMENT TO DIVERSITY
Valor Collegiate Academies is an equal opportunity employer. We seek applicants of diverse backgrounds and hire without regard to color, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. Candidates are evaluated solely on their qualifications to perform the work required.
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