Wyndham Hotels & Resorts is now seeking a New Openings Manager, EMEA to join our team in Turkey.
Job Summary
Based in Turkey, the role is critical to the success of Hotel Openings for Europe, Middle East, Eurasia and Africa, managing all elements of the opening process and brand engagement of new franchised and managed hotel partners from the start of the pre-opening process to the post-opening Audit and through to eventual handover of the property to Field Operations / DFO.
The role will project management of processes and timelines sufficiently to anticipate and navigate around potential obstacles and, where possible, to prevent delays. It will be required to flag issues with suggested actions to resolve potential problems and minimise delay.
The role will be the point of contact for Pre-Openings in the EMEA region pulling on support resources from Central Operations and functional teams as required. It will review and improve business and project processes, document and analyse project activity to ensure fulfilment of the relevant tasks required to open a hotel, within the agreed timelines.
The role will be responsible for managing the assignment of the correct resources to initiate and distribute next actions to all parties. With many Team members based remotely and primarily customer facing, project management and coordination are critical to ensure we are easy to do business with and achieve agreed opening dates.
The role will pro-actively communicate with internal departments during various points of the hotel opening life cycle, to ensure engagement and the provision of accurate information and resources, with a guide on usage.
It will maintain an awareness of the brands and brand identities required for EMEA
Other key activities include;
- Developing and maintaining the SOP and template library, enabling our operational colleagues to understand and manage if required each step of the opening journey.
- Keeping the data pack format current to enable Central Operations to support hotels in the data pack completion, confident they have the latest information, with SOP’s and templates to support the process.
- Liaising on a regular basis with Regional Directors and other internal departments, to ensure they have the information required to support a hotel opening and the wider team have the latest data for each opening to help drive Net Room Growth and to capture greater market share.
- Providing proactive support to both the hotel GM and Field Operations during the hotel opening process – taking action on feedback provided through the pre / post opening audit process.
The person
The successful candidate with have a good knowledge of hotel operations as well as being a great project manager.
They will need to have a structured approach to their work, able to organise multiple projects concurrently and have a great eye for detail.
The role holder will be comfortable dealing with multiple stakeholders and comfortable to challenge constructively where required.
They will be happy dealing will an administrative heavy workload and on their own initiative.
Experience in a franchised environment is desired
Fluency in English is essential and additional EMEA languages would be an advantage
Experience of working with SalesForce and / or similar databases would be a significant advantage
Competency in the use of Microsoft office is essential including Word, Excel and PowerPoint
The role would suit a detail focused HOD or operations manager who is looking to move to a corporate environment.
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.
We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.
Job Location: WHG Turkey, Buyukdere Caddesi, Bahar Sokak, River Plaza D: 48, Istanbul, Istanbul 34394
Employment Status: Full-time
Employment Disclaimer
In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.
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