Türkiye Investor Services Country Lead (Custody) – Senior Vice President

Türkiye Investor Services Country Lead is a senior management level position responsible for managing a broad range of Product Management employee.

We are looking for a Türkiye Investor Services Country Lead who will be based in Istanbul and will be part of the Türkiye Custody Team but is also part of a larger team, the Türkiye, Israel and Kazakhstan cluster.

Overall is to promote Citi’s custody products, to develop the market, advocate for improvements, increase market share and maintain our competitive position. The role will confidently and convincingly communicate and explain Citi’s service offering and the intricacies of the market to clients and prospects, provide the best service and attract new clients as part of their role.

Responsibilities:

• Manage a team of Product Managers and/or multiple teams to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
• Drive and support new business growth and provide local support for opportunities (such as competitor intelligence, RFIs, RFPs, roadshows, due diligence activities etc.), as well as high standard responses for AFME and Thomas Murray questionnaires.
• Identify and support sales opportunities as well as client implementations and onboarding processes.
• Holding financial control and budget for the country and identify and run initiatives to increase revenue and reduce expenses.
• Leverage your local knowledge of clients’ and infrastructure to optimize the outcomes for Citi and for its clients. The ideal candidate should have a strong understanding of the requirements of large institutional custody clients including Banks, Brokers, Global Custodians. Asset Managers, Asset Owners and other intermediaries.
• Put client needs at the forefront of what we do to provide the best-in-class service, understanding our clients’ needs and expectations for both Intermediaries as well as Investor clients. Acting as the escalation point for client related issues.
• Work with the operations team to eliminate root causes of services issues and client inquiries, working with regional management on product improvements and ensuring servicing and capacity problems are addressed.
• Introduce new products and/or improve product functions and features to meet client needs.
• Comply with risk, and compliance policies on a local, regional, and global level with timely and effective escalation and ensure successful audits both internally and externally.
• Represent Citi in the market and attend market meetings, with the aim of influencing the alignment of local legislation and the adoption of agreed regional/global market standards to foster harmonization, through strong leadership in the local Industry associations and industry working groups which includes engaging with local digital and new technology initiatives. Maintain close relationships with the market regulators and the market infrastructures.

Qualifications:

• 10+ years of relevant experience
• Ability to assume franchise ownership of the Türkiye custody product. Issues and scenarios will vary and the ability to react quickly to address, adjust and remediate is imperative
• Relevant experience in Custody business with extensive knowledge in capital markets, market infrastructure as well as functional experience in marketing and product development
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements. You will need to be comfortable working both in a supervised and unsupervised capacity, adjusting priorities quickly as circumstances dictate
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated analytical skills
• Ability to work in a team-oriented environment
• The ideal candidate should have a proven prior track record in a similar position and should have a proven intellectual grasp of the industry and demonstrate a successful track record from prior positions. The role requires good interpersonal and leadership skills to build internal consensus on strategy and execution and to establish the requisite rapport with top client accounts
• By joining Citi in Türkiye, you will be part of a business casual workplace with a hybrid working model (2 days working from home per week)
• Fluency in English and Turkish languages

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Job Family Group:

Product Management and Development

Job Family:

Product Management

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Read Full Description