Thermal Service Engineer

Who are we?

At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.

As Service Engineer Thermal you will assure installation, service and repair of Company products at customer premises, maintaining relations with customers, salesman, distributors and other within his/her area. 

What Would Be the Perfect Qualifications?

• HVAC Industry Experience
• Having Air Conditioning University or Mechanical Engineering Diploma (Technical High School / Cooling Department Background highly preferable)
• Demonstrating service culture and having the customer-focused mentality
• HVAC Business Technical / Functional Competencies
• Good Level of Computer Literate
• Well organized and able to work under pressure
• Very Flexible for Work-Hours
• No military obligations
• Well organized and able to work under pressure
• Drive and self-motivation, after hours and weekend work might be required
• Available to travel within the assigned territory

What kind of work will you be doing?

• Provide Field Service for Installation, Commissioning, and Troubleshooting of Thermal Products
• Manage Customer Experience by providing a high level of Technical Support
• Strong Communication with the abroad technical team, customers, and internal departments 
• Respond, in a professional manner, to all assigned service calls while on duty
• Read, understand and comply with all procedures outlined in the Field Procedure Manual
• Perform all work in a safe manner, and in accordance with established company safety policy
• Keep dispatching center informed of your schedule and the status of all open jobs
• Ensure spare parts are properly accounted for using established parts procedures
• Submit periodically paperwork in a timely, accurate and complete manner and in case of Wireless Field Service
• Debrief the performed job in a complete and accurate manner at the Customer’s premises
• Maintain the accuracy of the customer listing by reporting errors
• Report sales or service leads to the proper department
• Ensure availability to work during week-end and night in compliance with local labor laws

What will make you successful?

• Education: Mechanical Engineering (preferably graduation from cooling department)
• Experience: 
• Minimum 3 years professional experience in technical service area especially in HVAC industry
• Basic Knowledge: 
• Electrics, Electronics, Thermal management 
• Class B driving license
• Good PC knowledge 
• Language skills: Good Level of English
• Providing Customer Service: Puts customers first in everything they do both internally and externally, to meet/exceed their expectations.
• Building and Maintaining Relationships: Negotiates adeptly with individuals and groups. Effective at managing conflict and confrontations skillfully. Knows how to build and maintain working relationships with co-employees and external parties. Can negotiate and handle work problems without alienating people. Understands others and is able to get their cooperation in non-authority relationships.
• Communicating Effectively: Expresses ideas clearly and concisely. Disseminates information about decisions, plans, and activities. Is a willing and patient listener and is open to feedback.
• Analysis, Solving Problems and Making Decisions: Makes timely decisions. Readily understands complex issues. Creates solutions that effectively address problems. 

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