SPA Receptionist

Kempinski


SPA Receptionist is responsible for welcoming the guests and members to the Health Club and providing them with assistance during their visit in order to meet or exceed their expectations whilst adhering to service standards 

Key Responsibilities

OVERALL OBJECTIVES / MAIN RESPONSIBILITIES

The job of Spa Receptionist is executed satisfactorily when:

  • Hygiene standards are strictly monitored and followed.
  • Quality audit results are 85% and above.
  • When all the Spa guests are 100% satisfied with the Spa services.
  • Receptionist is the first and last impression of the spa, therefore must be very professional and create an experience for the guests.
  • Greets all visitors to the Spa and Wellness Centre in a warm and sincere manner, invites them to sign the consultation form.
  • Provides them with assistance such as lockers, towels, bathrobes or information concerning our services and facilities in a prompt and efficient manner.
  • For visitors interested in a membership at the Wellness Centre, promotes the services by providing information and offering a tour of our facilities. Assists new members in filling out the membership application form correctly. And indorse to the team.
  • Handles all Spa cashier transactions such as Retail, daily Spa revenue or any other fees from guests then issues a receipt. 
  • Targets must be reached, a direct responsibility for revenue via upselling, bookings and retail is one of the main focus points.
  • At the end of the shift balances the cash register.

Skills, Knowledge and Expertise

  • Local language – excellent oral and written skills (as applicable)
  • English – excellent oral and written skills
  • Additional language – beneficial
  • Client facing experience within reception or front of house.
  • Telephone system.
  • Business writing.
  • Public relations and marketing.
  • Stock and retail management.
  • High levels of customer service.
  • Industry analysis.
  • People Oriented
  • Passionate for European luxury
  • Entrepreneurial
  • Straightforward
  • Excellent communication and interpersonal skills with superb presentation and grooming

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