Solutions Analyst

Company Description

Who we are:

There’s no such thing as a typical Informa colleague…And that’s how we like it. We’re a diverse Group, with over 10,000 colleagues working in many different roles in one of six Divisions and in over 30 countries. Each of us brings something different, a unique set of abilities, experience, and knowledge. It’s what makes us who we are. All our businesses and offices share a culture based on respect and inclusiveness, and a working environment that is enjoyable, stimulating, rewarding, and supportive for colleagues. One that enables everyone to fully participate in the life of the Group and its ongoing, sustainable growth.

As a division of Informa, a FTSE 100 company, Informa Markets provides customers and partners around the globe with opportunities to engage, experience, and do business through live, virtual, and hybrid events, specialist digital content, and actionable data solutions. People are at the heart of Informa Markets. Our business thrives on the passion and entrepreneurship of our 4,000+ colleagues, who deliver over 500 international events and brands in more than 40 countries across the globe.

Using our industry insight, comprehensive portfolio of markets, content, and digital resources, we are passionate about creating platforms for our customers to connect and shaping environments that enable businesses to flourish.

Job Description

What we’re looking for:

As a Solutions Analyst at Informa Markets, North America, in our Technology Transformation Department, you will be instrumental in the development and implementation of efficient business, financial, and operational systems. Your mission is to empower the transformation of technology, delivering strategic results and business-aligned solutions. As part of the Product Management team, you will collaborate with Commercial Leadership, Event teams, Operations, Global Shared Services, Technology groups, and External Vendors, ensuring the harmonization of business and technical roadmaps. This is your chance to significantly contribute to the future of Informa Markets North America Business (IM NAB), working in tandem with our Product Managers, Technical Program Managers, Commercial leadership, and central partners across the enterprise.

As an expert in business process and design thinking, you’ll lead the analysis of products and data to support development priorities, vendor selections, business cases, proposed projects, and system requirements. You will be proficient in combing through data schemas and data lakes, compiling insightful reports based on your findings, outlining probable causes, and proposing solutions to system issues. With a wide portfolio of projects and tech solutions, this role offers the chance to make a global impact. If you’re a data-driven team player with experience in working with diverse matrixed teams to deliver timely results, we would love to hear from you.

Be the catalyst that helps shape the technological landscape for IM North America!

Qualifications

Role Accountability and Duties:

Strategy & Execution

• Collaborate with cross-functional teams to translate business needs into technical solutions.
• Evaluate products, vendors and integrations and find ways to improve performance and engagement
• Create reports and presentations about data findings, insights and recommendations
• Make recommendations to facilitate achievement of corporate goals.
• Monitor industry trends and competitor strategies to inform organizational decision-making.
• Define and measure key performance indicators to assess the effectiveness of implemented strategies.

Data Analysis & Design:

• Analyze existing datasets to unlock smarter solutions
• Conduct detailed requirement analysis and document bespoke systems and processes.
• Coordinate with IT and development teams to ensure alignment of technical specifications with business objectives.
• Contribute to the design, development, and testing of solutions

Operational Delivery:

• Ensure the seamless integration of new solutions into existing business processes.
• Liaise with stakeholders to gather feedback and continuously improve solution effectiveness.
• Monitor and report on the operational performance of implemented solutions.
• Manage budgets and resources effectively to ensure timely delivery of business solutions.

What you bring to the team

• 3-5 years of experience in a Solutions Analyst or Product Analyst role, or similar positions in the field.
• Demonstrated expertise in documenting and recommending business solutions that align with organizational goals.
• Strong strategic planning and execution skills, with a proven ability to lead and influence cross-functional teams.
• Exceptional analytical and problem-solving abilities, with a track record of optimizing business processes and systems for efficiency and effectiveness.
• Excellent communication and interpersonal skills, capable of working collaboratively with diverse teams and effectively managing stakeholder expectations.
• Proficiency in advanced business and technical tools, such as ERP systems, CRM platforms, and modern data analytics tools (e.g., SQL, Python, Power BI, Tableau).
• Relevant professional certifications, such as Business Analytics Certification, or similar, are highly beneficial.

A demonstrated commitment to continuous learning and staying abreast of the latest industry trends and technologies.

This posting will automatically expire on April 23, 2024.

Additional Information

We offer:

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally. Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world
• The salary range for this position is $90K-$120K/YR, depending on experience

We know that sometimes the ‘perfect candidate’ doesn’t exist, and that people can be put off applying for a job if they don’t fit all the requirements. If you’re excited about working for us and have most of the skills or experience we’re looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

All your information will be kept confidential according to EEO guidelines.

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