Eaton
We are more than just a power management company, we are committed to inclusion, diversity, and sustainability. You will be part of a global team committed to delivering on our brand promise: “Make what matters work” We pride ourselves on building a culture that reflects our shared goals, beliefs, and attitudes.
We are ethical – We are passionate – We are responsible – We are efficient – We are transparent – We are learning. We are EATON!
What you’ll do:
The primary function of this position is to provide end user support, support device lifecycle management, and ensure compliance with all of Eaton’s policies and procedures with minimal supervision. Our customers include all of Eaton’s users (local and remote).
- Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users.
- Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements.
- Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
- Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.
- Assist with support of site-based IT systems.
- Participate in trouble-shooting and resolution of larger IT issues. Participate in efforts related to root cause analysis and problem management as needed.
- Identify opportunities for improvement.
- Liaison between IT and users to drive IT standards. Advocate, influence, and assure compliance to IT standards and policies. Share information about best practices with end users to increase user satisfaction and productivity.
- Participate in internal audits related to IT processes, procedures, software, and systems. Influence budgeting, forecasting, and spending for IT infrastructure as required.
- Adhere to company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton’s physical and information assets.
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Qualifications:
- Associate degree
- Bachelor degree
- Fluent in Turkish and English
- Min 2 years IT experience required
Skills:
- MS Windows Operating Systems
- MS Office Suites
- Hardware – PC’s, laptops, mobile devices, PC peripherals
- Working knowledge of other IT infrastructure – network, servers, storage
- Understanding of Cybersecurity principles
Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
- IT Service Management (ITIL) – Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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