Service Team Leader

ABB


At ABB, we help industries outrun – leaner and cleaner. Here, progress is an expectation – for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

This Position reports to:

Service Manager

Key Responsibilities

  • Ensures customer focus, understanding of prompt attention, and care in their direct area of responsibility
  • Builds sustainable customer relationships to ensure local client growth, satisfaction, and retention together with sales
  • Facilitates consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS))
  • Allocates, drives, and monitors work based on order content, delivery time, competencies, and workload
  • Effectively utilizes available resources through proper planning and scheduling to meet delivery targets (e.g., On Time Delivery (OTD), response time, ordered service offerings, and update of Installed Based (IB) data)
  • Ensures that materials and components to feed service delivery are provided, optimizing cost, stock, and timing
  • Continuous improvement culture and the implementation of improvements ensure service excellence in their own area of responsibility
  • Facilitates continuous service productivity improvement activities in the assigned service team
  • Utilizes efficient tools to streamline service processes to support the customer

Qualifications

  • University degree in Electrical Engineering or Electrical and Electronic Engineering,
  • At least 3+ years’ experience in Field service business,
  • Effective planning, organizational and leadership skills,
  • Very good communication, quality oriented, interpersonal and problem-solving skills,
  • Result oriented, customer focused, proficient in teamwork and collaboration, Self-discipline and motivation,
  • Proficient knowledge of MV/LV distribution and automation solutions,
  • Fluent in Turkish, Advanced level of English, both written and spoken,
  • Having a valid driving license & no obstacle for traveling,

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #RunsWhatRunstheWorld

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