Senior Trainer and Technical Writer

Company Description

Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team.

Job Description

As a Senior Trainer & Technical Writer at Experian, you will facilitate the transfer of systems, and processing knowledge to achieve desired goals. This will involve organizing and conducting training and educational programs and creating different forms of documentation, including training programs, user manuals for the OTC Billing process, and Billing system user guides. You will work with subject matter experts (SMEs) and collaborate with our teams to ensure the accuracy of the content you develop. The documentation you produce will be aimed at diverse audiences, including internal employees, client services, sales operations, and compliance groups. You will report to the Finance Transformation Supervisor.

Main Responsibilities:

• Develop comprehensive and clear technical documentation, including user guides, manuals, procedures, and reports tailored to the OTC Billing users.
• Review, edit, and refine documentation to ensure accuracy, clarity, and consistency, following documentation standards.
• Engage with SMEs to develop and review program documentation and apply an understanding of the OTC Billing process to produce accurate technical content.
• Develop and produce content by using software applications that enhance technical learning output.
• Obtain an understanding of billing processes and services to translate complex billing flows into simple, informative, and engaging content that moves success.
• Design, develop, and deliver training programs to internal teams, ensuring knowledge transfer and skill development.

Qualifications

• Bachelor’s degree in Technical Writing, English, Communications, or a related field – Required
• 5+ years of experience in technical writing with a focus on knowledge base content or process documentation.
• 2+ years minimum of experience directly related to training and development.
• Fluency in English, both spoken and written, is required due to the nature of the job, which may involve international communications and writing documentation in English.
• Technical Writer Skills: The ability to write clear and precise technical documentation is crucial. This includes drafting manuals, standard operating procedures (SOPs), technical reports, and other documents related to finance and audits.
• Capability to Provide Training and Develop Educational Content: Must have experience creating educational materials and training. You will develop relevant training content and present it to diverse audiences.

Ideal Qualifications

• MS Visio or IBM Blueworks
• SharePoint administration skills
• Financial services experience

Additional Information

• Benefits/Perks:

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

• This is a fully remote job opportunity. #LI-Remote
• Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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