Sales Support Specialist

At ABB, we help industries outrun – leaner and cleaner. Here, progress is an expectation – for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Customer Support Team Leader

Your role and responsibilities

The work model for the role is: remote

You will be mainly accountable for:

• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinating with other ABB local and global departments
• Responsible for prepare robot offers/agreements with salesperson
• Following-up prepared offers, placing orders on SAP system, preparing documents for reporting
• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.Responsible for all Robotic Business’s invoices
• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts
• Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management

Qualifications for the role

• Bachelor’s degree from related fields
• Demonstrated skills in working effectively with people with diverse backgrounds; both inside the plant environment and with external contacts
• Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook. Salesforce, SAP
• Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential
• Strong communication skills are necessary to work effectively with the management group, hourly employees, vendors and with end customers

Exciting Career Opportunity in Robotics

This role is part of ABB’s Robotics business, which is preparing to become an independent company. By joining us now, you’ll be part of a dynamic and fast-paced organization at the forefront of robotics innovation. As we transition into a separate entity outside the ABB Group, you’ll have the chance to shape the future, grow your career, and work alongside world-class experts in a more agile and entrepreneurial environment.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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