Job Description Summary

As a part of Order Management team, you will be responsible for activities and processes that help the team achieve business objectives through Order entry quality, integrity, and fulfilment.

Job Description

Job Description:

• Plan and pro-actively manage the entire process of fulfilling a customer contract from order entry to collection to ensure that customer requirements are met
• Establish and maintain communication with the appropriate individuals throughout the process (Installation Team, Finance, Logistics…)
• Order entry and backlog quality. Implement changes as required for each project followed. Optimize sales transfers
• Monitor the customer plan versus actual to pro-actively reduce span in the order fulfillment and the on-time delivery of the equipment
• Ensure orders validation, compliance and approvals before order entry
• Confirm customer requested date and plan the backlog management
• Own and update timely key dates using local operating mechanisms and reports
• Reviews weekly business sales
• Set up contract review with finance and commercial operations teams
• Daily follow up of customer credit documentation and inventory
• Give shipping and billing instructions in accordance with contracts terms and conditions.
• Follow shipment, installation, application via reports
• Follow up on collections issues due to order operations
• Provide root cause on defect analysis

Required Qualifications

• Graduated from university (preferably engineering degree)
• 5+ years of experience
• This role requires understanding of Sales Operations/Order Management. Knowledge level is comparable to a Bachelor’s degree from an accredited university or college
• Team player
• Committed to deliver
• Ability to use Systems and work in a matrix environment
• Desired Characteristics
• Strong oral and written communication skills. Ability to document, plan and execute programs.
• Project Management
• Transportation & Customs
• ERP Tools (eOM, Oracle, MyOrders…)

Additional Information

Relocation Assistance Provided: No

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