Ocean Import Coordinator (Turkey & North Africa Trade Lane)

Job Title

Ocean Import Coordinator (Turkey & North Africa Trade Lane)

Education

High School

Location

Datford – Dartford, KEN DA2 6QE GB (Primary)

Career Level

Executive

Category

Operations

Job Type

Permanent

Job Description

Scope

Co-ordination and execution of customer orders in accordance with their requirements and / or procedures based on PSA BDP Ethics.

Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining strong relationships with clients
• Effectively manage Ocean Import LCL and FCL shipments from start to finish
• Punctual and flawless order handling and documentation
• Follow SOP’s and update accordingly
• Submitting Custom Clearances
• Liaising with overseas offices.
• FCL and LCL Quotations upon request
• Manage multiple shipments simultaneously while ensuring accuracy and adherence to deadlines
• Operational troubleshooting
• Non-conformance reporting in accordance with the KPI’s.
• Ensure compliance with international shipping regulations, customs requirements, and trade compliance policies
• Meeting financial end of month deadlines both accruals and sales invoices
• Dealing with invoice queries.

Authorities

• Authorised to perform responsibilities autonomously, using initiative to escalate any material impact to the business, as appropriate.
• Identify any opportunities for improvements in overall service quality and business safety.

Exemption Type

Exempt (Salaried)

Job Requirements

Qualifications / Experience

• +2 years of detailed experience of logistics and forwarding operations/regulations and documentation
• Preferable a professional degree by a licensed educational institution specialized in logistics and forwarding.
• Computer literacy with Microsoft Software applications and /or other market leading software applications.

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