Learning & Development Manager

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Training Program Management:
  • Design and deliver effective training programs across all departments (e.g., front office, housekeeping, F&B, etc.)
  • Conduct onboarding programs for new hires to ensure alignment with hotel standards and culture.
  • Collaborate with department heads to identify training needs and tailor programs accordingly.
• Learning Strategy:
  • Develop and implement a comprehensive learning and development strategy aligned with the hotel’s goals.
  • Promote a learning culture that encourages knowledge sharing and continuous improvement.
• Performance Development:
  • Support talent development initiatives such as leadership programs, upskilling, and cross-training.
  • Facilitate performance improvement plans and support career pathing efforts.
• Monitoring & Evaluation:
  • Measure training effectiveness through feedback, assessments, and performance metrics.
  • Maintain training records and provide regular reports to HR and senior management.
• Compliance & Standards:
  • Ensure all training aligns with brand standards, legal compliance, and health and safety requirements.
  • Keep up to date with hospitality trends and best practices to ensure training content remains relevant.

Qualifications

• Bachelor’s degree in Human Resources, Hospitality, Education, or a related field.
• Minimum 3 years of experience in Learning & Development, preferably within the hospitality industry.
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational skills and ability to manage multiple projects.
• Proficiency in training tools and digital learning platforms is a plus.
• Fluency in English

Additional Information

Customer related experience an asset

Ability to work well under pressure in a fast paced environment

Excellent communication skills and a professional presentation

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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