DHL
Job Description
- Working out in detail improvements of existing IT solutions.
- Independently obtaining expert input from and aligning with Business Analyst on design and improvements of blueprints.
- Support definition of technical detail of the IT solution as requested by Project management and deployment methodologies.
- Communication of technical information to a non-technical audience and vice versa.
- Setup of chosen solution in the application (no coding).
- Work closely together with suppliers to get the agreed deliverables including developments from Application Developers.
- Create and execute (non-UAT) tests; document and communicate results to the Project/Workstream Leaders.
- Deliver requested deliverables as defined by Project/Workstream Leaders in agreement with DePICT and ONE.DEPLOY methodologies.
- Checking collected data and execute data conversion.
- Provide configuration and data support (L1/L2 application support) during hyper care in case of production issue.
- Write documentation for handover of GAPs to L2 centralized support team and help local team to be prepared for L1 support.
Qualifications:
- Fluent in English
- Minimum 3 years’ experience with the setup of logistics processes and related applications.
- Minimum 3 years project delivery experience.
- Expert knowledge SQL
- Being able to configure (normal/high complexity) E2E implementations independently.
- Ability to translate process requirements into system requirements.
- Customer and supplier contact.
- Ability to help colleagues with specific expertise and to coach on content and skills (buddy principle).
- Detailed knowledge of logistics processes (warehousing and transportation).
- Understand impact of IT solution on standardized operations, incl. sparring with engineer to propose alternative (e.g., operational) solutions.
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