Signify
Job Title
Intern – Field Technician
Job Description
Key Responsibilities
- Field Support
- Conduct site visits to verify installations, inspect failed products, and pick up samples for analysis.
- Visit wholesalers and partners to handle under-warranty product checks and returns.
- Perform simple repairs, adjustments, or replacements under supervision.
- Case Handling
- Manage “easy” after-sales cases (straightforward complaints, inquiries, and requests).
- Support Resolution Manager in ticket creation, documentation, and case updates in SAP Service Cloud.
- Assist in preparing feedback reports and technical findings for Quality and Business teams.
- Customer & Partner Interaction
- Act as a first-line contact for customers and wholesalers in basic product-related complaints.
- Ensure clear, timely, and professional communication in all customer interactions.
- Build trust with partners and customers through reliable and accurate support.
- Learning & Growth
- Gain deep knowledge of lighting products, systems, and controls.
- Learn warranty processes, customer service workflows, and technical troubleshooting methods.
- Develop financial and commercial awareness to understand service cost drivers.
- Participate in internal training to grow towards a Resolution Manager profile.
About You (Requirements & Profile)
- Currently completing or recently graduated with a Bachelor’s in Electrical Engineering (or related technical degree).
- Interest in customer service, lighting technology, and field operations.
- Interest in software, programming, or system integration (e.g., AI, IoT, or lighting control protocols and lighting control systems)
- Strong problem-solving skills and ability to perform technical inspections and simple repairs.
- Good customer communication skills (Turkish + English).
- Proactive, reliable, and able to work independently under supervision.
- Willingness to travel for site visits within Turkey.
- Passion for developing a career in After Sales / Customer Service.
Development Path
- Learn after-sales processes, perform field support, and handle simple cases
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