Mandarin Oriental Hotel Group
Duties and Responsibilities
- To ensure that the IRD team have good knowledge of food and beverage and take responsibility for the delivery of this knowledge to the guest.
- To ensure that the IRD area and service stations are correctly arranged and set up.
- To ensure that all colleagues are familiar with correct billing procedures.
- To keep all equipment in good condition, ensure the team is trained to handle them.
- To arrange daily meetings for colleagues and attend to them.
- To supervise all aspects of the In Room Dining department and support colleagues during operation.
- To be involved in the development and creation of IRD menu and make recommendations.
- To communicate with the Kitchen to ensure all preferences are met and timeliness of order delivery to guests.
- To find ways to improve the efficiency of the operations, which will benefit the guests.
- To support the company’s philosophy and company culture using Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement.
- To ensure that all in-house VIPs are registered, and any relevant information is discussed.
- To support the company’s philosophy and company culture using Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
- To assist in the preparation and control of daily and weekly market lists.
- To ensure that IRD and Minibar operations are efficient and profitable while maintaining standards in terms of food, service, health & safety and reputation.
- To communicate venue performance to Assistant Director of Food & Beverage and Director of Food & Beverage.
- To create and execute plans for department sales, profit and colleagues’ development.
- To ensure all colleagues seek to reduce loss and maximize profitability.
- To carry out any other duties that may be reasonably requested by the Department Head.
Requirements
- Minimum of 3 years F&B Management experience in a luxury operation
- Excellent written and verbal communication skills in the English and Turkish language
- Ability to multi-task
- Strong problem solving skills
- Strong communication skills
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