Housekeeping Office Coordinator

Company Description

The Grand Tarabya Managed by Accor

As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul’s history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory.

Job Description

We are seeking a detail-oriented and efficient Housekeeping Office Coordinator to join our team in Istanbul, Türkiye. As a key member of our housekeeping department, you will play a crucial role in ensuring smooth operations and maintaining high standards of cleanliness and guest satisfaction in our hotel.

• Coordinate and provide administrative support to all areas of the Housekeeping department, including office opening and closing, daily room assignments, and shift briefings
• Manage guest requests and concerns promptly and effectively, ensuring all affected departments are notified through the guest log
• Work collaboratively with all hotel departments, maintaining excellent relationships and communicating daily updates and changes
• Ensure Room Attendants are informed about priorities in their section and maintain high morale and productivity levels through detailed communication and training
• Monitor and maintain inventory of housekeeping supplies and equipment
• Assist in scheduling and coordinating housekeeping staff assignments
• Implement and maintain departmental policies and procedures
• Report necessary maintenance items and monitor service standards
• Assist in training new housekeeping staff members
• Participate in regular quality inspections to ensure cleanliness and adherence to hotel standards
• Handle any additional tasks or projects as assigned by the Housekeeping Manager

Qualifications

• Minimum of one year experience in hotel Housekeeping or Front Desk operations
• High school diploma or equivalent; higher education in Hospitality Management is a plus
• Proficiency in English and Turkish (verbal & written) is essential
• Experience with Hotel Property Management Systems
• Strong organizational, communication, and interpersonal skills
• Demonstrated ability to work efficiently in a fast-paced, high-pressure environment
• Exceptional attention to detail and commitment to maintaining high standards of cleanliness
• Proficiency in Microsoft Office suite and basic computer skills
• Knowledge of housekeeping operations, standards, and best practices
• Experience in scheduling and inventory management
• Ability to multitask, prioritize, and manage time effectively
• Customer-focused mindset with a professional and friendly demeanor
• Flexibility to work various shifts, including weekends and holidays, as needed

Additional Information

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