Head Concierge

Company Description

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city’s storied history and traditions to bring guests an exceptional experience in the heart of one of the world’s most talked about destinations.

Fairmont Quasar Istanbul is at once in touch with this fabulous city’s past and part of its dynamic future, rising up from the heart of Istanbul’s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize.

Job Description

Ensure the smooth operation of information and message, mail, luggage and transport with high level of quality and maximum courtesy.

• Assigns, supervises and controls the activities of the Concierge staff.
• Fulfils all requests for information and services such as entertainment, transportation, sightseeing and excursions. Makes sure that all employees are supplied with all resources necessary to respond the inquiries.
• Regularly updates employees with regards to information concerning the hotel services, VIP s and daily functions for them to be well informed.
• Maintains accurate information with regards to shops and opening closing times, local attractions, transportation, flight information, restaurants and other relevant details.
• Ensures adequate stock of necessary guest stationary, brochures, leaflets, and promotional items.
• Controls plans and gives guidance for luggage service carried out for the guests for maximum efficiency.
• Establishes an efficient system for loading, unloading, collection, delivery, of guest luggage including safe storage for short and long term.
• Takes responsibility of luggage registration.
• Takes responsibility for all the equipment used in his department such as luggage trolleys, computers etc.
• Be acquainted with all the facilities offered by the hotel including in room facilities.
• Encourages promotion of hotel services by employees as appropriate.
• Oversees the lobby area and main entrance to ensure cleanliness and tidiness at all times.
• Controls access to the hotel and parking arrangements including valet parking and ensures that access road to main entrance is clear of traffic at all times.
• Supervises distribution of mail, parcels, messages and faxes to guests and offices, also redirection of the mail for the departed guests.
• Supervises dispatch of fax and messages in the absence of switchboard operators.
• Ensures the correct charging for payable services extended by the concierge to the guests.
• In collaboration with security, provides the required control of main entrance to the hotel.
• Investigates and follows up on guest complaints and takes remedial action for those not to be repeated.
• Handles guest complaints on the spot.
• Is fully responsible for the departmental induction for all the staff and provides ongoing on the job training to achieve required standards.
• Prepares work schedule and vacation schedule for the department.
• Carries out inspections for the purpose of maintaining high standards of appearance, hygiene and staff relations.
• Ensures that function board is updated daily and correctly.
• Is fully responsible for the Flags.
• Is fully responsible of the Limousine Department
• Knows and follows the fire and safety regulations of the hotel.
• Performs other duties assigned by his/her supervisor.

Qualifications

The qualifications are:

• University degree preferably Tourism & Hotel Management,
• Good command of English
• At least 2+ years of Head Concierge experience in luxury hotel management.

Additional Information

Your team and working environment:

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Only Turkish or candidates which able to communicate in Turkish will be hired.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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