Guest Relations Agent / Lady In Red

The incumbent in this position is responsible for – under the management of the Guest Relations Manager and taking into account the established standards – supervising and leading all areas of the Guest Relations.

Key Responsibilities

The job of Guest Relations Agent / Lady in Red is executed satisfactorily when:

• Carry out all administrative duties in co-operation with Guest Relations Manager.
• Daily checks on the VIP lists and ordering of corresponding activities.
• Monitor and check the costs of VIP treatments.
• Be responsible for VIP Policy and ensure it is implemented fully.
• Liaise with all departments check all guest requirements and ensure that these are executed on day of arrivals.
• Pre check all guest requirements three days prior to arrival and again the day before.
• Pre check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in.
• Greet arrivals and escort all Guests to the rooms or suites.
• Ensure that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded.
• Be fully conversant with all hotel activities and promotions.
• Attend to daily guest requirements and enquires and help guide them with all necessary arrangements.
• Prepare all VIP amenities forms and distribute accordingly.
• Update guest profiles and check the existing one.

Skills, Knowledge and Expertise

• Minimum of 1 year experience in a Front Office position preferably in an international five star hotel
• Food & Beverage experience is a plus
• English – excellent oral and written skills
• Additional language – beneficial
• Luxury Hotel Experiences
• Good Communication skills
• Knowledge of hotel operations & Computer systems
• General knowledge of tourist and business related information
• Knowledge of hotel products and services
• Knowledge of VIP welcoming protocol
• Microsoft Office (Word, Excel and PowerPoint)
• Good knowledge of Opera
• Basic knowledge of Micros

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