Guest Experience Executive

THE ROLE:

At Hilton Istanbul Bosphorus, we believe every guest interaction is an opportunity to create a lasting memory. As a Guest Experience Executive, you will serve as the face of our restaurant, setting the tone for a warm and seamless dining journey — from the first greeting to the final farewell.

In this pivotal role, you will oversee guest arrival flow, manage table coordination, and ensure personalized service for each guest. With grace, organization, and attentiveness, you will support the team in delivering elevated dining experiences aligned with Hilton’s legendary service standards.

Position Title: Guest Experience Executive

Location: Hilton Istanbul Bosphorus – Türkiye

Company: Hilton

Job Type: Full-Time

Reporting Line: Restaurant Manager / Assistant Restaurant Manager

Salary: Competitive, with full benefits and service incentives

KEY RESPONSIBILITIES:

• Warmly welcome and escort guests to their tables, ensuring a professional and hospitable first impression
• Oversee and coordinate seating arrangements, table turnover, and floor flow during service periods
• Manage reservations and VIP guest preferences to support personalized service
• Collaborate with restaurant and kitchen teams to optimize guest flow and service timing
• Handle guest inquiries, concerns, and feedback gracefully and proactively
• Maintain the overall ambiance and readiness of the reception area
• Train and mentor Guest Experience Agent team members, ensuring consistency in guest greeting and service etiquette
• Stay informed on menus, daily specials, and restaurant operations to confidently assist guests
• Uphold Hilton grooming and communication standards
• Comply with all health, safety, and security regulations

WHO YOU ARE:

• Highly organized and confident in high-traffic, guest-facing roles
• Warm, articulate, and professional in demeanor
• An excellent communicator in both Turkish and English
• Skilled in handling guest feedback and service recovery
• Capable of managing shifting priorities while remaining calm and composed
• Team-oriented, yet able to take initiative independently

WHAT WE’RE LOOKING FOR:

We seek someone who reflects Hilton’s core values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

Preferred Qualifications:

• Previous experience as a head hostess, hostess supervisor, or guest relations position in a luxury setting
• Familiarity with reservation systems and floor planning tools
• Background in F&B operations and understanding of fine dining etiquette
• Awareness of guest profiling and VIP protocols

WHY JOIN US?

• Represent one of Istanbul’s most iconic hotels and its elegant dining venues
• Be at the heart of guest interaction and hospitality excellence
• Join a passionate, professional team that values service and sophistication
• Enjoy a competitive salary, inclusive culture, and extensive Hilton development programs

Location: Hilton Istanbul Bosphorus

Expected Start Date: August 2025

Hilton is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.

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