Franchise Services Manager

Description

Join Radisson Hotel Group as a Franchise Services Manager

Location: Istanbul, Turkiye

Full-time | Start: As soon as possible

Radisson Hotel Group (RHG) is one of the world’s leading hotel companies, with a strong and growing global presence. We are now looking for a dynamic Franchise Services Manager to support our franchise strategy and drive operational excellence across Türkiye.

Your Mission

As Franchise Services Manager, you’ll act as the key liaison between RHG and our franchise hotels. You’ll consult, support, and advise hotel teams to optimize performance, ensure brand compliance, and drive revenue growth. With a great portfolio of franchised hotels, you’ll play a crucial role in developing strong relationships, fostering engagement, and delivering value across multiple stakeholders.

What You’ll Be Doing

• Serve as the main point of contact between RHG and assigned franchise hotels.
• Strengthen relationships with General Managers and hotel teams through regular communication, trainings, and initiatives.
• Analyze hotel performance (revenue, distribution, CRM, e-commerce) and advise on improvement strategies.
• Support pre-opening and conversion planning including pricing strategy and business plan setup.
• Monitor quality standards (QPR, GRI, NPS), guest feedback, and ensure brand compliance.
• Facilitate collaboration with Central Support Office teams (Sales, Marketing, RevGen, IT, HR, etc.).
• Drive training sessions, workshops, and knowledge sharing across the franchise network.

What We’re Looking For

• University degree in Business, Hospitality, Sales & Marketing, or a related field.
• Minimum 3 years of experience in a commercial and/or revenue corporate, cluster, or regional role.
• Strong hotel operations background and franchise experience preferred.
• Excellent interpersonal, communication, and analytical skills.
• Fluent in English; additional languages are a plus.
• Able to work independently, with a hands-on, consultative approach.
• Willingness to travel as needed.

You’ll Thrive If You Are

• A natural relationship builder who creates trust and drives engagement.
• Analytical with a keen eye for detail and quality.
• Confident delivering trainings, presentations, and hosting strategic discussions.
• Self-motivated, organized, and able to manage multiple priorities.
• Customer-focused with a passion for hospitality and brand excellence.

What We Offer

• A collaborative, international environment at the forefront of hospitality.
• Opportunity to influence the performance of a large hotel portfolio.
• Access to industry-leading tools, training, and development.
• Competitive compensation and travel opportunities.

Ready to Make an Impact?

Apply now and help shape the future of RHG’s franchise operations.

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