Factory IT Systems Support Lead – EEMEA Region – Izmir, Turkey

Be a part of a revolutionary change – find your future in our future

At PMI, we’ve chosen to do something incredible. We’re transforming our business and building our future with one clear purpose – to deliver a smoke-free future. We’re disrupting our company from the inside out. Our transformation is redefining every area of our business. From where and how we make and sell our products—to how we engage our consumers and society.

To support this vision, PMI is evolving into a science and technology-based, consumer-facing, multi-category company—and Information Technology (IT) is a vital partner in helping to lead the way. As we accelerate PMI’s vision, we get to dream big too.

With unique and transformative IT projects matching all levels of skill and ambition, we’ve taken on the spirit of a start-up, with the freedom to craft and define our digital future, but with the support and scope of a vast global business.

YOUR DAY TO DAY

Purpose: Responsible for Run & Support for portfolio of factory solutions/products by ensuring availability, performance monitoring, problem analysis and continuous improvements.

Manages technical aspects of the systems end- to-end (application, database, integrations, infrastructure) as well as technology roadmap (e.g. upgrades, server migrations and other small technical items)

1. Responsible for System availability, point of contact for system availability issues (incidents & problems).
2. Ensure appropriate system/product monitoring is in place and performance is reviewed regularly.
3. Ensure that product/solutions continuity is available and regularly tested (as per security requirements).
4. Main point of contact for day-to-day user and vendor escalations
5. Manages business impact in case of system issues and owns eventual special situations.
6. Ensure that appropriate support documentation is in place (Systems documentation, Business continuity plan, Systems administration, Knowledge Base articles)

WHO WE’RE LOOKING FOR

• University degree in Computer Sciences / Information Technology, alternatively university degree in Engineering, Business Administration or equivalent with additional certificates, degree and experience in IT
• 3-5 years of experience in Information Technology or Operations Business Function
• Experience of working in multinational Co.
• IT ‘on ground’ work experience (factory or logistics)
• Understanding of key IT delivery processes
• Operations business processes knowledge (preferably Manufacturing and Logistics)
• Experience in supporting critical manufacturing systems (LESMES/IMEL…)
• Language: English (proficient)

The following are considered an advantages

• Experience in the setup and management of distribution team in international environment
• Understanding and experience in manufacturing or logistics process and system
• Experiences in Project Management and/or Service Management
• Having Manufacturing and Logistic process will be an advantage
• Certification in Project Management, (PMP, PRINCE2), Agile Delivery (SCRUM, SAFe, Kanban), Cloud Computing (AWS, AZURE, etc.), DevOps, Integration Platform (i.e.: Mulesoft), Service Management (i.e.: ITIL)

Ultimately, personality means more to us than skills. If you have the passion and mindset, we’d urge you to apply we will help you develop the skills.

WHY SHOULD YOU JOIN US?

At PMI IT, we believe success to be fuelled by our employees, depended on them coming to work every single day with a sense of purpose and an appetite for challenge. We are a people first organisation committed to empowering you to take risks, grow and explore. Here’s what sets us apart:

• We’re redefining the big picture of well-being and personal development. We seek the best professionals but recognize them as parents, caregivers, family, and community members. We look after each other and care for our people, so wherever you join us around the world, we’re committed to providing the type of benefits only a company like PMI can offer
• Being the fastest learning IT organization in the world is core to our culture, so we invest significantly in developing our people. From mentoring to technical certifications, stretch roles, soft skills development, and executive education, we help our people develop the skills they need to do their best work and create their own unique impact.
• At PMI IT, we believe diversity and inclusiveness are essential to every industry. We’re proud that our culture is built upon strong corporate values, a foundation of respect and belonging, and a commitment to diversity and inclusion that welcomes a variety of skill sets, backgrounds, and experiences.
• We see digital technology as disruptive, and possibilities as endless. Our teams work with innovative technologies such as Cloud, APIs, IoT and AI, supported by management practices and principles such as Agile, Design Thinking, and Product Management.

Every single IT member is part of our Transformation journey. Join us and pursue your ambitions – our staggering size and scale provides endless opportunities to progress. If our culture and mindset resonate with you, we look forward to receiving your application and getting to know you.

Together, let’s deliver a smoke free future.

Additional information

• Relocation support is not available for this role.
• If you’ve been in your current role for less than 12 months or are on a Performance Improvement Plan, you must obtain your manager’s approval before applying.
• Only CVs in English will be considered.

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