Director of Residences

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Private Residences Istanbul is seeking a Director of Residences to manage the day-to-day operational aspects of its residential business. Four Seasons Private Residences Istanbul is located in the heart of Istanbul, offering a unique blend of contemporary luxury and the city’s rich cultural heritage, with close proximity to key business, lifestyle, and cultural districts. This is a stand-alone residential complex with 81 private residences. Four Seasons Private Residences Istanbul will have a dedicated team of Residential experts to support the Homeowners’ needs.

As one of the leaders in branded residences since 1982, Four Seasons currently operates 55 residential properties around the world, and 80% of the projects in its pipeline include a residential component.

RESPONSIBILITIES

The Director of Residences drives all leadership and management for all aspects of the Residential operation. They will be the advocate for homeowners and the homeowners governing bodies. They will be required to manage the luxury private residences with specific focus on the following attributes – Property Management, Financial Management, Asset Management, HOA Management, Service & Lifestyle and People

Monitor the development and implementation of Residential brand strategies and supports the team in delivering flawless execution. The Director of Residences will own the development and implementation of property-wide initiatives that deliver products and services that create owner engagement while remaining in-line with the Residential entity governing agreements. Acts as the liaison between the Hotel/Resort, the Developer, and the Homeowner and fosters positive relationships between all parties.

TASKS

Property Management

• Establish and execute an annual residential operations plan
• Establish and execute risk management, preventive maintenance and ongoing regular maintenance plans for the development
• Respond appropriately in the event of any residential emergency or safety situation complying with local codes and ordinance ensuring homeowner and team safety
• Ensure all relevant Four Seasons residential policies and procedures are developed, implemented and actioned
• Direct and supervise all key management in carrying out their operating responsibilities, coordinating efforts and establishing priorities where necessary
• Manage all purchasing, procurement and third party contracts on behalf of the residential entity

Financial Management

• Monitor and review the monthly profit and loss statement of each entity, analyze the results and take action when necessary
• Lead residential budgeting process and annual meetings in accordance with the entities bi-laws
• Control expenses based on HOA budget
• Control all capital and reserve fund expenditures and ensure the proper guidelines are adhered to and projects are completed on a timely basis
• Comprehend and present allocation methods, budget process and financial reports, with the assistance of the Finance Leader
• Make suggestions for improvements in overall operations with an emphasis on increasing owner satisfaction, revenue and reducing costs

Asset Management

• Conduct regular inspections of exclusive and common area residential spaces, make recommendations for improvements, address deficiencies
• Prepare and execute capital expenditure plan/reserve study plan
• Actively participate in all appropriate committees such as energy conservation program, safety committees, recycling programs etc.
• Ensure the residential facilities are well maintained with respect to Housekeeping and Engineering
• Oversee preventive maintenance and deep cleaning programs such as “Perfect Residences and/or Villa” initiatives; with the Directors of Housekeeping and the Director Engineering’s assistance
• Manage all purchasing, procurement and third party contracts on behalf of the Residential entity

HOA Management

• Manage and conduct meetings with the , lead HOA budgeting and annual meetings
• Demonstrate an understanding of the fundamental deliverables and items to be actioned as per the governing documents (bi-laws, declaration, rules and regulations etc.).
• Demonstrate an understanding of all legal agreements pertaining to the operation of the residential entities
• Discuss and explain all rules and regulations for Private Residences, Condos, and Residence Club etc. to homeowners
• Educate owners regarding their entitlements as it relates to their specific ownership

Residential Services & Lifestyle

• Convey clear instructions, leadership and guidance to the residential team with the intent to achieve homeowner’s satisfaction at the highest level
• Develop and maintain solid working relationships with the developer, Hotel/Resort personnel and the residential owners through friendly, courteous and professional demeanors
• Develop and enforce residential service and product quality standards
• Personally meet and interact with owners, review all written owner comments and follow up on any owner service issues or needs

People Management

• Represent the interests of the residents, and residential employees in a fair, impartial and equitable manner
• Implement and develop training programs in all departments to produce in-depth qualified personnel, to ensure continuity of management, and prepare for vacancies and/or transfer requirements
• Complete performance reviews for all residential personnel including management, according to established performance standards
• Educate property team on residential updates, priorities and programs
• Mentor, lead and develop talent within property; facilitate a pipeline of talent for future residential managerial roles

SKILLS AND COMPETENCIES

Key Behavioural Skills & Competencies

• Ability to represent the developer, the residential entity, the Hotel/Resort and the homeowner to the public, industry and government in such a manner to enhance the reputation of the developer, the residential entity and the Hotel/Resort and to gain recognition for their competency and contribution
• Ability to manage multiple stakeholder needs and agendas
• Strong interpersonal skills and team player
• Takes initiative and demonstrates sound judgement
• Handles pressure and manages multiple tasks with time constraints
• Handles pressure with time constraints

Key Functional Skills & Competencies

• Strategic decision making
• Ability to negotiate and Influence
• Critical thinking
• Conflict resolution
• Excellent communication skills; verbally articulate with strong written composition.
• Business acumen and financial competency – ability to read, understand and interpret Profit & Loss statements and budgets
• Strong analytics ability
• Legal competency
• Must speak English and Turkish

EDUCATION

Degree required, Business, Finance or Real Estate Management preferred, or equivalent experience 5-10 years of property management / residential operations and/or Hotel management.

REQUIREMENTS

Professional property management certification such as IREM or CAI or similar preferred.

What to Expect

• Competitive Salary & Wages
• Private Health Insurance
• Excellent Learning and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Business Attire
• Complimentary Employee Meals… and so much more!
• Learn more about what it is like to work at Four Seasons

Jobs Legal Disclaimer:

7 Nisan 2016 tarihli Resmi Gazetede yürürlüğe giren 6698 Sayılı Kişisel Verileri Koruma Kanununa istinaden, özgeçmişinizde yer alan kişisel bilgileriniz kurum bünyesinde oluşacak mevcut ve gelecek işe alım talepleri doğrultusunda istihdam amaçlı kullanılacak olup, kişisel bilgileriniz veri tabanımızda gizlilik içerisinde saklanacaktır.Özgeçmişinizin veri tabanımızda istemediğiniz takdirde [email protected] adresi ile iletişime geçmenizi rica ederiz.

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