Customer Support Specialist – Spark Türkiye

Job Description:

Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.

Job Requirements:

Job Title: Customer Support Specialist – Spark, Türkiye

Reports to: Country Sales Manager – Spark Turkey

Location: Istanbul, Turkey

About the Role

As we launch Spark, one of Envista’s fastest-growing orthodontic brands, in Turkey, we are looking for a Customer Support Specialist who will play a pivotal role in ensuring seamless coordination between our sales, manufacturing, logistics, and customer teams.

This position is the key operational link between our manufacturing units, country sales team, and customers (orthodontists and dental clinics). The successful candidate will be responsible for handling all order processing, delivery coordination, invoicing, and shipment tracking, ensuring a smooth and efficient end-to-end customer experience.

Key Responsibilities

Order & Delivery Management

• Manage and process customer orders in SAP, ensuring accurate data entry and timely invoicing.
• Prepare and issue delivery notes and invoices in alignment with manufacturing schedules and customer requirements.
• Liaise with the manufacturing teams across different countries to confirm order status, production timelines, and shipment readiness.
• Coordinate with UPS and other logistics partners to arrange and track deliveries to doctors and clinics.
• Monitor and update customers regarding shipment progress, expected delivery dates, and any potential delays.

Customer Communication & Support

• Serve as the primary contact point for Turkish doctors and clinics on all order-related and shipment inquiries.
• Communicate fluently in English and Turkish with both internal teams and external stakeholders.
• Provide proactive updates and problem-solving to ensure customer satisfaction and on-time delivery performance.

SAP & Data Administration

• Maintain and update accurate records in SAP ERP, ensuring all transactions are aligned with company policies.
• Generate regular reports on order status, invoicing, delivery performance, and issue resolution metrics.
• Support the implementation of process improvements in order handling, billing accuracy, and logistics coordination.

Cross-functional Collaboration

• Work closely with the Country Sales Manager, Digital Sales Specialists, and Clinical Support teams to align customer communication and service expectations.
• Collaborate with regional and global manufacturing teams to optimize order-to-delivery processes.
• Ensure compliance with company policies, documentation standards, and regulatory requirements for product delivery and invoicing.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field.
• 2–4 years of experience in customer support, logistics coordination, or order management, ideally in a manufacturing or healthcare-related company.
• Fluency in English and Turkish (both written and verbal) is mandatory.
• Proven SAP proficiency (minimum 80%) in order processing, invoicing, and logistics modules.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and coordination abilities with a high level of attention to detail.
• Ability to work under pressure and manage multiple priorities while maintaining accuracy and professionalism.
• This position is based out of Istanbul, Türkiye.

Preferred Skills

• Experience in the dental, medical device, or healthcare industry is an advantage.
• Familiarity with ERP and CRM systems.
• Knowledge of logistics documentation, customs procedures, or import/export coordination.
• A proactive mindset with a customer-first approach and commitment to continuous improvement.

Why Join Us

At Envista, we are shaping the future of dental innovation. As part of the Spark launch in Turkey, you will be joining a pioneering team that combines cutting-edge orthodontic technology with a mission to deliver exceptional service and patient outcomes. This is a unique opportunity to be part of an exciting new chapter for one of our fastest-growing brands.

Operating Company:

Ormco

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista’s internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

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