Customer Support Specialist

Masimo


Duties and Responsibilities:

  • Support the sales organization with the day to day sales administration workload
  • Order processing, performing complete sales cycle 
  • Driving tender administration work 
  • Telephone customer support and consulting 
  • Support of the sales representatives 
  • Processing of customer complaints, goods returns, credit notes 
  • Follow-up of delivery backlogs 
  • Taking over organizational activities
  • Performing regulatory administrative acts including of tracking certifications and registration of products

Minimum Education:

  • Minimum of Bachelor’s degree or equivalent training in business, marketing or sales. 

Desired Training, Experience, and Characteristics:

  • Minimum of 2 years of Customer Support experience. 
  • Excellent verbal and written communication skills in English.
  • Documented experience regarding working with tenders.
  • Ability to document a track record of lead generation success.
  • Accurate data entry and record keeping skills.
  • Must be an energetic, enthusiastic self-starter who enjoys challenge and is dedicated to getting the job done with minimal support and direction.
  • Must be PC literate, have excellent organizational, communication, and interpersonal skills.

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