Customer Support Representative I with Turkish

Remote Work: Hybrid

Overview:

At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you’ll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we’ve only begun to define the edge of what’s possible—for our people, our customers, and the world.

Works under close supervision to answer routine questions regarding company products and services. Responds to customers by following standard scripts and procedures.

Responsibilities:

• Answers initial customer calls and answers routine questions
• Responds to customer concerns by following standard scripts and procedures
• Directs callers to appropriate resources and personnel
• Solves simple customer problems
• Escalates complex questions to more senior representatives
• Documents customer concerns and escalates concerns to appropriate channels in a timely manner
• Demonstrates strong customer service, communication and problem-solving skills

Qualifications:

• High school or equivalent0-1 years of experience
• Local language requirement may apply
• Beginner level skills in Microsoft business applications including Word, Excel and Outlook
• Customer service values/orientation
• Solid professional work behaviors (attendance, teamwork, time management)
• Communication skills (listening, providing clear and concise information, using proper language and grammar)

Benefits:

• 5 weeks of vacation, 5 sick days and 2 volunteer days paid off.
• Multisport card at a reduced price.
• Meal contribution.
• Monthly contribution 800 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses.
• Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments.
• Annual bonuses based on financial results.
• Yearly salary increases according to individual performance.
• Employee referral bonus for bringing New Talent to Zebra.
• Free beverages and fruit days (coffee, tea, milk available in our kitchenette).
• Life & Pension insurance contribution.
• New modern and multifunctional workplace at Vlněna Office park in the city centre 
• Discount at our partners (Banks, HP, Dell, Microsoft Office).

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us at [email protected] If you are a victim of identity theft contact your local police department.

Read Full Description