Customer Experience LL Operations Associate

Customer Experience LL Operations Associate

You’ve seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey All The Way to your front door. Now it’s your chance to get to know us from within a workplace full of warmth, friendship and support. We invite you to join our wonderful team and be part of our purpose: Improving life for all by integrating the world. Join us and play an important role on our team lifting global trade every day! 

Key Responsibilities

• Acts as the owner of the job file and has responsibility for creating and updating of shipping documents and Customer Invoices in the system.
• Owns all SCM Operations activities under file management for the customers under purview.

Key Activities include:

• All file management activities post booking.
• Documentation.
• System Updates.
• Operational finance.
• Proactive communication with customer service in case of exceptions.
• Supporting Customer Service in customer query resolution and exception handling.

We are looking for: 

• Min. 2 years of experience in Export and Import at shipping industry.
• Demonstrated experience in handling customer requests with a commercial mindset.
• Strong sense of urgency and exceptional prioritization skills for time-critical tasks.
• Ability to independently organize and structure daily work, efficiently managing workload with agility.
• Proficiency in MS Office, particularly Outlook and Excel.
• Excellent verbal and written communication skills in Turkish and English.

At Maersk, you’ll be part of a global team motivated by bringing the world closer. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! 

The personal data provided to our company within the scope of job applications will be processed by Maersk Lojistik Hizmetleri Anonim Şirketi (“Maersk Lojistik”) for the purpose of conducting the application process for candidates. For detailed information regarding our data processing activities, as well as your rights and the relevant privacy notice, you may refer to our Maersk Lojistik Data Privacy Statement for Recruiting at https://www.maersk.com/careers/recruitment-process/privacy-statement. Under Article 11 of the Law, you can submit your requests regarding your rights to us via [email protected]. For the protection of your personal data, we kindly request that you do not include any special categories of personal data or any personal data unrelated to the evaluation of your job application.

By clicking the apply button, you accept and give your consent to Maersk Lojistik Hizmetleri Anonim Şirketi (“Maersk Lojistik”) for the transfer of your personal data, which includes information in the Identity, Contact, Professional Experience and Disability Information (if any) categories within the documents and information you have submitted for your job application to the global recruitment team/abroad through the workday system whose servers are located abroad for the purpose of managing the application processes of the candidates.

You may withdraw your explicit consent at any time by sending an email to [email protected].

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected]. 

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