Customer Experience Consultant

Customer Experience Consultant

We Offer

• We offer an excellent work environment where you’re valued as part of our team.
• A great culture of reward and recognition for high performing individuals who are ready to outperform others.
• Great learning and career growth opportunities being a global shipping company.

Key Responsibilities

• Taking full responsibility for customers’ experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for both Import and Export, ensuring its smooth execution.
• Be the primary point of contact for own customers and act as an advocate for the customers, internally within Maersk.
• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
• Promptly respond to customer enquiry on shipment status and proactively notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
• Actively drive awareness and utilization of Maersk self-service channels for own customers.
• Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
• Be the owner of all customer issues and engage relevant stakeholders (internal and external) as required to facilitate timely and effective resolution.
• Manage and improve day to day process interaction with own customers by leveraging detailed customer knowledge.
• Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.

Who we are looking for

• Bachelor’s degree
• experience in Logistics/Shipping is strongly preferred
• Excellent interpersonal and communication skills
• An excellent team player. Able to work under pressure.
• Energetic, Well-organized,Efficient and Effective, Self-Initiated and good coordination skill
• Good analytical and problem solving skills – ability to look beyond the obvious and identify creative solutions
• Commercial drive.
• Knowledge of Microsoft Office – Word, Excel, PowerPoint.
• Fluent in Turkish & English.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

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