ZF Group
Req ID 84884 | Istanbul – Aftermarket, Türkiye, ZF Services Türk San. ve Tic. A.Ş.
Customer Competency Center – Reporting Specialist
We are strengthening our team in Customer Service at our location in Istanbul/Sultanbeyli.
What you can look forward to as Customer Competency Center – Reporting Specialist:
- Ensure proper handling of customer requests and feedback across internal platforms; provide training when required
- Monitor CCC performance indicators, prepare comprehensive KPI reports
- Contribute to digital transformation initiatives and support ongoing process improvement activities
- Report system errors on platforms, coordinating with the appropriate teams to ensure prompt resolution
- Manage annual agreements, prepare and update sales reports, provide analytical insights and reports
- Organize campaign data and manage incoming requests through the Sales Support pool
- Ensure process quality compliance and keep documentation and workflows up to date
Your profile as Customer Competency Center – Reporting Specialist:
- Bachelor’s degree in Industrial Engineering, Information Systems, Econometrics, Statistics, or a related field with several years of of similar experience
- Proficiency in MS Office applications and advanced English
- Preferably experienced with SAP systems and Power BI reporting tools
- Strong communication abilities with a customer oriented mindset
- Excellent problem solving skills and a solution focused Approach
- High eagerness to learn, commitment to continuous improvement, and ability to adapt to a fast paced work environment
Why you should choose ZF in Istanbul:
- Health Insurance
- Life Insurance
- Annual Bonus System
- Monthly Heating Aid
- Marriage, Birth, Annual Leave Allowance, and Gift Cards
The compatibility of work and family life is firmly anchored at ZF. For more information, please visit www.zf.com/berufundprivatleben.
Be part of our ZF team as Customer Competency Center – Reporting Specialist and apply now!
Contact
Onur Benli
+49 211 584 2184
Apply
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