Business Support Analyst

Job ID:R0374749

Full/Part-Time: Full-time

Regular/Temporary: Regular

Listed: 2025-04-14

Location: Istanbul

Position Overview

Job Title:

Business Support Analyst

Corporate Title: Associate

Location: Turkiye

Overview [Business/Role Specific Description]

The AMEA Corporate Coverage Business Support Unit (BSU) sits within CB & IB KYC Operations, focuses on KYC business management work. Integral of its function, the team provides advisory to the RMs/wider Business on matters regarding navigation of the Bank’s controls and governance vis-à-vis KYC/ good-to-trade status. We represent our Business lines on regional and global forums in relation to RMs/KYC related tasks and implement/enforce governance on certain processes to ensure risks and requirements are properly managed. The team manages the client perimeter for Corporate Coverage AMEA and supports the RMs across this region.

Your Key Responsibilities

• Effective stakeholder management, facing off and providing advisory to Business colleagues across seniority.
• Monitoring progression of Business related tasks for KYC Process (KYC Approvals / Account Activity Reviews) & ensure visibility to senior business leadership
• Drive projects and change initiates, to improve KYC, Client Perimeter and Off-board process for the Corporate Coverage Bank clients
• Analyze regional KYC production data from multiple sources ability to connect the dots between KYC Production/KPI adherence, data discrepancies and the impact it has on Business.
• Analysis and preparation of data for impact analysis, Business/ ACO management for KYC & reconciliation against golden sources
• Performing investigation on anomalies in our processes and errors that have occurred
• Supporting Business and process work streams within BSU function including risk identification and escalation.
• Being proficient in inventing and collapsing of processes or systems needed to implement improvement changes
• Sound knowledge and expertise in evaluating the implications of changes
• Technical Skills: To identify business solutions, be fully aware of existing technology platforms and emerging technologies within the organization. Be able to determine potential outcomes they can achieve through current applications and new offerings. Familiar with MS Excel and other reporting tools
• Communication Skills: Strong communication and interpersonal skills to interact with stakeholders across all tiers in the organization.
• Analytical Skills: Good analytical skills to interpret and translate business needs into operational processes. Able to analyze data and workflows to deliver problem solving solutions.
• Decision Making Capabilities: Able to assess inputs from stakeholders, analyze a situation and suggesting a right plan of action.
• This role will mainly support our Middle-East & Africa portfolio, with occasional tasks that involve APAC portfolio as well.

Your Skills and Experience

• Recognized university degree with professional experience within the financial services industry
• Excellent oral & written communication skills (English is a must) to interact with global and senior management teams.
• Good stakeholder management skills
• Strong time management, organizational, planning and follow-up skills; ability to multi-task effectively
• Ability to analyze complex problems, define solutions and drive implementation in a global arena
• Excellent team work spirit and possess positive working attitude – including working in teams located globally
• Work efficiently under pressure and manage workload with coming deadlines
• Eye for detail, willingness to question current state practices and drive process efficiency
• Dynamic thinking and highly adaptable to constantly changing environment
• Ability to work with information/files receiving from multiple directions and able to identify actions / next steps based on complex / multi source data
• Data management/ analysis ability via utilizing Microsoft excel (Data analysis / pivot tables / vlook ups) and power query and/or other data analysis/management apps.
• At least 7 years of working experience in the above

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

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