Billing Operations Senior Specialist

Description

Your dream job does exist. 

Discover it at Vodafone!

We are looking for a Billing Operations Senior Specialist

First things first: Our Brand.

We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries. 

With our expertise and passion for digitalization at Vodafone, we are a global center of excellence that sets the pace in the industry. 

We are proud to export our successful practices abroad, while transferring our global know-how to our country.

We have a global team of more than 90.000 colleagues taking part in a transformative and an exctiting journey.

Our Spirit, Our Way.

Here are the key behaviours that help us bring our Spirit and Purpose to life: 

• Earn customer loyalty: Small things do matter. 
• Experiment, learn fast: Just take the chance. 
• Create the future: That’s possible. 
• Get it done, together: It’s up to each of us to make it happen.

Here, everyone can feel free to be themselves and express their ideas.

We are proud to have the most flexible #hybrid way of working in Turkey. 

Together with your team, you can decide which days to come to the office depending on your work requirements. 

Another favorite: Meeting-free afternoons! Every Friday, arrival of the noon means we can start to take it easy: spend time working on our personal development or catching up with our team. We call this #CumaKafası (Friday mood :)).

And yes we are Agile! The world is constantly changing. And we cannot afford not to! Our journey began by simplifying our organizational model and transforming into a more agile structure that now we use extensively, especially in our development processes.

Why is this role really critical to us?

• Responsible for planning and leading the billing cycles for mobile customers
• Creating, implementing, and enforcing procedures and policies, as well as streamlining effective billing processes across multidomain
• Managing availability, dimensioning, reliability and all related SLAs as service owner of billing platforms 

How will you spend your time at Vodafone? ect fit?

• Ensures successful operation and coordination of billing operation services
• Provides multi-level technical support for diagnosing, reproducing and fixing billing operation service issues
• As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product/service.
• Provides recommendations to improve and address / lead critical issues and root cause analysis. 
• Actively contributes to the troubleshooting, performance tuning of billing products. Performs necessary infrastructure deployment / maintenance activities and migration when required.
• Identifies scalabilty, performance and integration issues and proposes optimal solutions.
• Collaborates across products/vendors and related stakeholders to come up with a compelling solution.
• Provides technical guidance and recommendations to other team members.
• Works as on-call support to provide 7*24 support when it is necessary.
• Makes capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.
• Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.
• Provides standardization / automation of technical processes. 
• Deploys new products and services.
• Creates and manages performance tuning of applications to meet business needs and agreed SLAs.
• Reports to stakeholders on product performance and supplier/partner performance

You are just the person we’ve been looking for, if you have:

• Minimum 2 years experince,
• Good knowledge of billing systems, applications’ design and operations (application management experience on cloud is a plus)
• Bachelor’s degree from Computer, Electronics, Science and other related fields.
• Advanced level of expertise in service incident handling and troubleshooting
• Good knowledge of statistical Analysis (distribution analysis, correlation, variance) 
• Experience in using SQL , PL/SQL 
• Experince in data modeling and data analysing .
• Experience in UNIX and shell scripting.
• Advanced experience in database infrastructure
• Having experince in vendor management.
• Ability to use analytical, network security, network monitoring, and administration software programs.
• Ability to work in flexible work hours under pressure and tight deadlines.
• Good communication skills.
• Having strong analytical skills.
• Good command of English.

Get to know us

If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr

https://www.vodafone.com.tr/insan-kaynaklari

Instagram: https://www.instagram.com/vodafonekariyer/

Youtube: https://www.youtube.com/user/VFTurkiye

This role has a #Hybrid working model

Wait for it: Our benefits!

We like to keep them flexible:

• Vflexy: Flexible Benefits Program 
• Hybrid working kit
• Ergonomic kit allowance 
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services 

Plus, plenty more to enjoy!

#LI-Hybrid 

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