Associate – QTPS Operations

The Opportunity:

Intermediate level position; provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess nature of problem. Record incident in a tracking system to maintain log of product issues for escalation and product development teams. Typically refer to transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management.

Avantor is looking for a dynamic, forward-thinking, and experienced Quotes Management Associate who will proactively review and analyze customer requests and follow them through – ensuring that the delivery takes place, and the right quotation is prepared and sent to the customer.

This role will be a full-time position based out of our Mauritius office. The associate is responsible for processing of customer orders and quotations into VWR SAP system within agreed service levels. Communicate with customers and VWR associates primarily via email to clarify order details & quotation specifications and ensure all details are understood and customer requirements are fulfilled.

What we’re looking for 

• Education: BS/BA Degree or allied science discipline or equivalent experience preferred
• 1-3 years Customer Service experience.
• Excellent communication skills in English and German language (both written and verbal) is a requirement
• Flexible to work in shifts that suit business requirements.

How you will thrive and create an impact

• Read, analyze and understand the client requirements (Article, Price, Quantity, 

etc) mentioned on the customer order (German language)

• Review of the customer instructions to make sure all the customer requirements (Shipping mode & dates, Inco terms, etc.) are met. 
• Generate Sales Order & Quotations in SAP system by capturing and entering 

the customer requirements. 

• Generate the Quotation in the SAP system by capturing and entering the 

customer requirements. 

• The individual will be responsible for coordinating and sourcing information from other departments (VWR Internal), to resolve any discrepancy occurring in 

Sales order or quotations generated 

• Interact with Sales Team to clarify order processing discrepancies (pricing, etc.). 
• Capable to resolve internal/external customer requests/queries via email, fax & chat. 
• Deliver the results as per process requirements 
• Ability to delight customer above and beyond the call of duty 
• Must be able to manage multiple priorities 
• Up skill process knowledge from time to time 
• Customer centric approach, with ability to provide accurate information in user-friendly manner to the customer 
• Dedicated team player that will work with others to ensure the team achieves it goals and objectives

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people’s lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom’s voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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We will use the personal information that you have submitted to us in order to consider your application for the relevant role.

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

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