Assistant Manager – Operations

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Ensure that daily, weekly and monthly tick lists are effectively maintained and the commitments towards our internal and external customers are met according to Service Level Agreement (SLA’s)Ensure all activities are carried out as per the agreed SLAs and in case of exceptions, beneficiaries are advised accordinglyManage the work flow efficiently with the resources available without compromising on the risk and servicesEnsure escalation of any identified risk and suggest and implement mitigating actions and controls to safeguard the financial institutionEnsure timely and effective communication is maintained with Internal as well as external customers taking utmost care in protecting the reputation of the financial institutionFollow banking regulations & guidelinesIdentify risk and nature of issues and inquiries arising repeatedly. Ensure to escalate these identified risks to the Supervisor / Line Manager / Department Head within the Unit and be a part of the team designing the mitigating factorsReview periodically the staff job functions and ensure that all staff within the unit is fully aware of all the process which would facilitate job rotationMaintain professionalism and effective communication with colleagues within the Unit and all other Departments Adhere to your individual duties and responsibilities and support the team to deliver service excellenceEnsure all staff are able to deliver the tasks assigned including on the job, technical & soft skill training and developmentEnsuring all volumes, as expected are completed by end of the dayProductivity – 100% of the targetQuality – As prescribed by Client

Qualifications

Overall experience of 5-9 years into PEP Screening/Negative News Screening/Financial Crime/CDD/EDD/Fraud/Due Diligence/Investigations/AML/TM/KYC/IDV desirableDetailed Knowledge of PEP Screening/Negative News Screening/KYC/SOF/ML/CDD/EDD/Sanctions/Fraud InvestigationsUnderstanding of Financial Crime Policies and Documentations, knowledge on basic banking terminologies, On-boarding/Compliance/AML/TM/KYC experiencePrior experience into managing people and teams across a 24/7 operationFundamental understanding of MS Office toolsAssist in management of the work flow on a day-to-day basis, increasing operational quality/efficiency by providing improvement suggestion for front & back office support to all departments In line with set KPI and performance objective maintain 100% accuracy and error-free workACAMS/CFE Certification or any other Financial Crime certifications, desirable

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