Job Description
What will I be doing?
As a Training Clerk, you are responsible for identifying and providing training to internal customers to deliver an excellent staff experience. A Training Clerk will also be required to assist departments in achieving training objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Provide quality training to internal customers
- Assist in coordinating and administering Vocational Qualification
- Adhere to in-house training plan
- Identify training and development needs systematically throughout the hotel in conjunction with Line Managers/Head of Department and HR Manager
- Assist Line Manager/Head of Department in achieving training objectives and review on a monthly basis
- Prepare, organize, administer and conduct in-house training courses ie. Recruitment and Selection, Discipline and Grievance
- Ensure new employees have received departmental and legal training
- Recording learning history of employees
- Tracking employee sign-ups and preparation of materials including certificates of completion
- Hold monthly Departmental meetings with trainers to ensure training needs are being covered
- Prepare and distribute reports measuring training results. Maintenance of inventory of all training supplies, stationary and office equipment
Required Skills
What are we looking for?
- Previous experience in HR/training
- Positive attitude
- Good communication and people skills
- Committed to delivering a high level of customer service, both internally and externally
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work under pressure
- Excellent computer skills
- Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- CIPD qualified
- Knowledge of hospitality
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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