Social Media Analyst

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

• Experience in the telecommunications sector or customer service is preferred.
• Ability to effectively manage complaints and crises on social media platforms such as Twitter, Facebook, Instagram, and LinkedIn.
• Familiarity with social media analytics tools 
• Customer-oriented with effective and professional written and verbal communication skills.
• Ability to understand and respond to difficult customer feedback with a solution-focused approach.
• Ability to take quick and accurate actions during crises.
• Capable of tracking, analyzing, and reporting complaints.
• Collaborative and able to work well in a team environment.
• Ability to coordinate with other departments to support resolution processes.
• Ability to adapt to a dynamic and fast-paced work environment.
• Keeping up with ever-changing social media trends and integrating them into strategies.
• Ability to maintain brand tone and image while responding to customer complaints, with a flair for creating engaging content.
• Capable of analyzing complaint volume and customer satisfaction KPIs and providing regular reports.
• Contributing to process improvements with a data-driven approach.

Who you are

• Minimum 3 years of experience in social media management and digital marketing.
• Strong communication, negotiation, and problem-solving skills.
• High analytical thinking ability and result-oriented working approach.
• Able to adapt to a high-paced working environment and flexible working hours.
• Proficient in using MS Office programs.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What’s in it for you

We like to keep them flexible:

• Vflexy: Flexible Benefits Program 
• Hybrid working kit
• Ergonomic kit allowance 
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services 

Plus, plenty more to enjoy!

#LI-Hybrid 

Data Privacy

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Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

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