Careers that Change Lives
This is an exciting opportunity for a high potential, communicative, pro-active candidate to join the our seasoned HR Team of TWAL (Turkey, West Asia, Levant). This person, reporting to the Sn Manager, HRBO EMEA, who is managing a team of 36.
At our HR Shared Services Department in Medtronic, we focus on administrative, project, operational and data support for HR Business Partners (“HRBPs”), and AskHR in the execution of core processes to ensure consistency, effectiveness and efficiency promoting use and adoption of our HR technology platforms. HR Business Operations are directly involved in providing customers (HRBPs of Commercial and Manufacturing) with accurate, consistent and timely responses to their questions and issues regarding HR transactional and technology needs, developing an in-depth understanding of the customer’s needs and engages with customers to ensure quality of response, contributes to the continuous development of knowledgebase tools to provide consistent responses to customers, escalates cases in a timely way to appropriate Subject Matter Expert (SME) if functional expertise is required and promotes the use of self-help tools such as Workday and knowledgebase to encourage customers to answer questions on their own.
In return, we will provide you with world-class training, development opportunities and the opportunity to work in a varied and challenging role. Our offer package will include a competitive salary and other great benefits.
In this position you will;
- Collaborate across the Human Resources function to establish operational standards and procedures that are leveraged to respond to employee and manager questions, ensure transactions are processed accurately and human resource programs and processes are administered effectively and efficiently.
- Contribute to continuous improvement working closely with the AskHR country coordinators and broader HR Services team to achieve solutions / improvements for all processes / tasks performed in the HR Shared Services Center and pro-actively work on an efficient info flow between HR Partners and other parties.
- Be responsible for performing verification of required documentation, identifying, navigating, researching and troubleshooting HR transactional processes related to multiple HR based applications and associated systems. You will retain ownership of assigned cases which are escalated to you until closure with end user and be the contact person for AskHR, and HRBP’s on a wide range of questions related to Medtronic global, regional and country HR policies and procedures and benefits, including social legislation and employment terms and conditions, HR systems and programs.
- Maintain appropriate records for employee’s HR documents / records through scanning / filing systems and generate letters, contracts, correspondence, forms and other HR related documents which require local completion.
- Assist in a wide variety of general HR projects supporting EMEA Group HR, providing technical and highly skilled clerical and project coordination support. You will support Senior Leaders with queries related to our HR systems ( Workday, Recognize System, Corner Stone, Taleo ) and direct customers to additional resources, including documented information, reference materials and self-service tools as appropriate.
- Degree in relevant disciplines.
- 1 to 3+ years of experience in an administrative role within an HR department Relevant diploma or equivalent with 3+ years customer experience.
- Critical thinking, ability to collaborate and create alignment, generate ideas and set high standards focusing on the customer whilst fostering diversity & inclusion in everything that you do.
- You are a strong problem solver with the ability to handle multiple competing priorities.
- You like to work in a team environment and can also work using your own initiative. You can adapt to all levels of hierarchy and communicate easily and with diplomacy.
- You have strong attention to detail and have a technical aptitude possessing strong computer skills such as Excel, Word, Powerpoint etc.
- Fluent in Urdu and English written and verbal at a professional level.
- Basic understanding of Pakistani employment law
Your Answer
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About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team.
Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Founded in 1949 as a medical repair company, we’re now among the world’s largest medical technology, services and solutions companies, employing more than 86,000 people worldwide, serving physicians, hospitals and patients in over 155 countries.
Whatever your specialty or ambitions, you can make a difference at Medtronic – both in the lives of others and your own career. Join us in our commitment to take healthcare Further, Together.
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